Washington Metropolitan Transit Authority WMATA System Manager

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Job Description

This position at WMATA (Washington Metro Area Transit Authority) is a self maintained customer with a dedicated staff of technicians. The customer (WMATA) is also in the process of implementing a new ASTRO25 system. The Motorola Project Implementation Team relies heavily on the dedicated System Manager to coordinate efforts supporting the SZ Smart-X system and the ASTRO system. This position is a customer location based in Lanham, Maryland. This is not a virtual/remote position.

Travel/Schedule:

• Have flexibility to alternate day shift (8 am to 4 pm) and night shift (4 pm to Midnight) (negotiable)

• Alternate shift schedule for two week rotation.

• Work in coordination with the existing Motorola System Manager.

• Be in the rotation of support (7 X 24) for on call as needed.

Serves as the primary liaison who will work closely with:

• The Customer

• Systems Support Center

• Dispatch Operations

• System Engineering

• System Integration

The System Manager/Technical Consultant’s responsibilities include but are not limited to:

• Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer

• Manage and lead our relationship with the local service partner

• Manage and lead our relationship with the customer

• Ensure that customer satisfaction goals are meet both internally and with the customer

• Procure and coordinate any internally resources that maybe needed

• Insures compliance with response/restoration time commitment

• Remotely diagnose system failure and facilitate call management as applicable

• Manage Emergency Service efforts and escalation procedures

• This person will also be responsible for delivering on MSI’s Maintenance Agreement by coordinating with the local service provider in all maintenance activities.

• In addition, this person will be responsible for looking for and growing MSI’s role in providing additional services for this customer.

Reporting:

• Maintain accurate records and service history statistics

• Review service information and quality reports generated by system service database

• Monitor and report system availability metrics to the customer on a monthly basis

• Communicate user issues as they occur

• Coordinate on-going continuous improvement efforts for system

• Coordinate efforts to develop new metrics for measurements

• Monitor PSB (product service bulletin) /SRN and SER Upgrade Bulletins and communicate to Customer/MSS or FSO

• Prepare briefings for Customers, Service Partner or Motorola Management as required

Coordination:

• Work with Customer and Motorola Sales Account Executives to formulate future communications requirements

• Work with Customer, Service Partner, Motorola System Engineers, and third party contractors to review design recommendations for upgrades, additions, modifications, and/or improvements to radio communications system to insure compatibility

• Work with Motorola Account Executive to identify new sales opportunities

• Customer’s primary point of contact within Motorola Solutions who acts as the communications consultant and manager of contracted services.

Candidate Requirements:

• The System Manager is responsible for ensuring the Terms and Conditions of the warranty/maintenance contract are met.

• Ensures compliance with response/restoration time commitment

• Manage Emergency Service efforts and escalation procedures.

• 5 years experience as a System Technologist, System Manager or Field Service Technician

• Experienced with Motorola Solutions P25 700 & UHF MHz. including MCC7500, Smart X, and 2020.1 .

• Knowledge of RF or IP Networks is required.

• MTC3600 controllers and channel banks for T1 network backhauls

• Strong working knowledge of Motorola radio systems and their applications by customers.

• Must possess excellent interpersonal, negotiation, presentation, and communications skills, both orally and written.

• Ability to lead a team while aggressively working across Motorola organizations to proactively solve customer problems.

• Knowledge of Provisioning Manager, Fleetmapping and Radio Management Service

• Relationship Management

• Contract Renewals

• Proposal Generation

• Accurate Forecasting and P&L Performance

• High School Diploma

#LI-CC1

Target Base Salary Range: $86,500 USD - $173,000 US

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• 5 years of experience with one or more of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, Smart X, or Military experience

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.