What are the responsibilities and job description for the Customer Service Field Technician I/II position at Moulton Niguel Water District, CA?
Salary : $28.91 - $41.65 Hourly
Location : Moulton Niguel Water District, CA
Job Type : Full-Time
Job Number : 20250003
Department : Customer Field Services
Opening Date : 01 / 24 / 2025
Closing Date : 2 / 10 / 2025 7 : 00 AM Pacific
Summary
The District is searching for a qualified applicant for Customer Service Field Technician I / II. We will fill the position at the appropriate job series level based on the selected candidate's qualifications.
Under the direction of the Superintendent of Customer Service, and the supervision of the Customer Service Field Supervisor, performs field duties related to customer service such as meter reading, maintenance and replacement.
Customer Service Field Technician I : This is the entry-level classification in the job series. Incumbents work under close supervision as they learn and perform a limited range of tasks. Familiarization with the District's facilities, policies and procedures is required at this level. The hourly pay ranges from $28.91 to $37.01 (depending upon qualifications).
Customer Service Field Technician II : This is the skilled-level classification in the job series. Incumbents perform the full range of skilled duties. Assignments may encompass a variety of tasks, and may seldom require detailed instructions. Must exercise sound independent judgment within established guidelines and show initiative. The hourly pay ranges from $32.54 to $41.65 (depending upon qualifications).
Essential Functions
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them from the position.
Customer Service Field Technician I :
- Ability to follow meter reading routes according to schedule, utilizing district meter reading equipment; must have the competence to download and upload meter reading data; perform meter maintenance as needed.
- Ability to create work orders and navigate the District's billing system.
- Ability to use a variety of hand tools safely.
- Hand delivers notices to residences regarding delinquent payments, overdue application cards, and / or checks returned due to insufficient funds; turn off water meters for non-payment on "seal day".
- Participate in the District's meter change out project; install and replace 5 / 8" through 10" water meters.
- Accountable for maintenance of tools and supplies assigned to truck; assure that the vehicle is equipped on a daily basis with equipment needed for assigned tasks.
- Respond to emergencies during and after work hours consistent with the Incident Command System (ICS), Standardized Emergency Management System (SEMS), and National Incident Management Systems (NIMS).
- Ability to successfully accomplish standard operating procedures as assigned by Supervisor.
- Work varying shifts, nights, weekends, holidays, overtime, and respond to call backs.
- Ability to install and maintain meter reading systems including AMR and AMI systems.
- Assist with hose-to-hose connections and minor waterline repairs; assist in contacting customers on routine shutdowns and maintain contact with Customer Account staff.
- Perform other duties as assigned.
Customer Service Field Technician II :
Qualifications
One single guiding principle in every search for new Moulton Niguel Water District team members is identifying those applicants that are humble, motivated, and hard-working. Moulton Niguel expects new team members to uphold its workplace culture of an environment in which all employees interact with co-workers, supervisors, and the public in a positive, cooperative, and supportive manner.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities (KSAs) may be qualifying. A typical way to obtain the KSAs is :
Customer Service Field Technician I :
Customer Service Field Technician II :
Physical Qualifications
Position requires the ability to work in a field maintenance environment with the ability to carry, push, pull, reach, and lift equipment and parts weighing up to 80 pounds. Must be able to stoop, kneel, crouch, crawl, and climb during field maintenance and repair work. Must be able to stand and walk for extended time periods. Must have hearing, vision, and eye-hand coordination sufficient to operate equipment and maintain good awareness during maintenance and repair jobs. Must have the ability to effectively communicate verbally with District staff in face-to-face, one-on-one settings. Must be able to work in an environment that could produce exposure to dust, dirt, significant temperature changes and inclement weather.
MEDICAL BENEFITS :
Health Insurance :
Health insurance is offered to employees and their dependents through Anthem Blue Cross of California. Employees have the option of choosing HMO or PPO coverage.
The employee's share in the monthly cost of coverage effective July 1, 2024 is as follows :
Anthem HMO
Employee Only = $80.52 biweekly
Employee 1 = $169.09 biweekly
Employee & Family = $241.55 biweekly
Anthem PPO
Employee Only = $181.65 biweekly
Employee 1 = $381.45 biweekly
Employee & Family = $544.88 biweekly
Employee-paid premiums are deducted from the employee's pay on a pre-tax basis.
An employee may elect, in writing, not to participate in the District's health, dental and vision insurance plans by providing written proof of other group health plan coverage. Employees electing not to participate in the District's health, dental and vision insurance plans shall be entitled to a monthly payment equal to $600.
Dental Insurance :
The District pays 100% of the premium for the employee and his / her eligible dependent(s) who are enrolled in dental insurance offered through Anthem Blue Cross. The dental insurance maximum benefit is $1,500 per covered individual, per calendar year.
Vision Insurance :
The District pays 100% of the premium for the employee and his / her eligible dependent(s) who are enrolled in vision insurance offered through Vision Service Plan (VSP).
Life Insurance :
The District pays 100% of the premium for life insurance provided by Anthem Blue Cross with a benefit of two times the employee's annual salary up to a maximum of $300,000. There is a benefit of $2,000 for the spouse of a covered employee until the spouse reaches age 70, and a benefit of $1,000 for the child of a covered employee who is between the age of 6 months to 19 years old, or up to age 23 if a full-time student.
Section 125 Plan :
The District offers a Section 125 Plan, which allows an employee to defer payroll taxes on medical insurance premiums and provides a Flexible Spending Account for qualified medical and / or dependent care expenses collected through payroll deductions.
RETIREMENT PROGRAMS :
California Public Employees' Retirement System (CalPERS) :
Tier 2 :
An employee who is hired after July 28, 2009 and is considered to be a "classic" CalPERS member, is enrolled in the CalPERS 2% @ 55 benefit formula with one year final compensation. Employees pay the 7% employee contribution, which is deducted from the employee's pay on a pre-tax basis.
Tier 3 :
An employee who becomes a "new" member of CalPERS for the first time on or after January 1, 2013 (and who was not a member of another California public retirement system prior to that date without a break in service of 6 months or more) is enrolled in the CalPERS 2% @ 62 benefit formula with three year final compensation in accordance with the Public Employees' Pension Reform Act of 2013 (PEPRA). New members pay 50% of the normal cost which is 8% effective July 1, 2023. CalPERS contributions are deducted from the employee's pay on a pre-tax basis.
Federal Insurance Contributions Act (FICA) :
The District and the employee each contribute the 1.45% Medicare mandatory contribution. The District and employee will not contribute towards Social Security.
Deferred Compensation :
Participation in a 457(b) deferred compensation plan is available through Lincoln Financial Group. This plan is a supplemental retirement plan that allows employees to defer compensation on a pre-tax or post-tax basis through a payroll deduction. Enrollment is voluntary and 100% employee-paid with a maximum contribution in 2023 of $23,000 or $30,500 for employees who are age 50 or older.
Concurrent participation in a 401(a) plan is available through Lincoln Financial Group. The District matches a portion of the employee's 457(b) deferred compensation contribution, up to a maximum of 2% of salary, and those funds are contributed directly to the 401(a) plan.
PAID TIME OFF : 2025 Holidays :
The District observes the following paid holidays for all employees :
New Year's Day - January 1
Martin Luther King Day- 3rd Monday in January
President's Day - 3rd Monday in February
Memorial Day - Last Monday in May
Independence Day - July 4
Labor Day - 1st Monday in September
Veteran's Day - November 11
Thanksgiving Holiday - Thanksgiving Day & Day After
Christmas Eve - (Half day) December 24
Christmas Day - December 25
New Year's Eve (Half day) - December 31
Each employee accrues 30 hours of Floating Holiday each year on July 1. Employees may not carry a balance of more than forty (40) hours of floating holiday at any time and should make every effort to use floating holiday prior to using vacation leave.
Vacation Leave :
All Non-Management employees accrue vacation leave as follows :
1st year through 5th year = 80 hours per year
6th year through 10th year = 120 hours per year
After 10 years of continuous employment = 160 hours per year
An employee cannot accrue more than 200% of his / her annual vacation accrual. For example, an employee accruing 80 hours of vacation per year can accrue up to 160 hours before the employee ceases to accrue vacation.
The District will pay out vacation hours, provided the employee has used at least 40 hours of his / her annual vacation accrual during the 12 months preceding May 31. Vacation cash outs are paid once per year in June. The maximum vacation leave an employee is able to cash out per calendar year is 120 hours.
Sick Leave :
All employees accrue sick leave equivalent to 96 hours per year. An employee may carry over a maximum of 176 hours of sick leave each year. An employee who has accumulated sick leave hours greater than 176 will receive compensation for 75% of those hours over 176. Sick cash outs are paid once per year in December.
All employment applications will be reviewed for accuracy, completion, relevant experience, education, training and other job related qualifications. Your governmentjobs.com profile within your application is the primary tool used to evaluate your qualifications for the position. It is your responsibility to show; your relevant education (including high school information regardless of higher education); a minimum of 7 years of employment history (beginning with your most recent or present employer); for each employer listed you must provide contact information, duties performed, and your reason for leaving each job; explain any gaps in employment greater than 6 months; provide detailed information regarding your relevant knowledge and training by answering all supplemental questions to the best of your abilities. Providing duplicate responses or the phrases "see resume" or "see above", may be cause for your application to be rejected as incomplete. Please note that incomplete applications will not be considered. Please indicate below that you have read, understand, and agree to these criteria related to your application submission.
Do you have a High School Diploma or an equivalent certificate?
Do you possess a SWRCB Drinking Water Distribution Operator certification?
This position requires tactful interactions with customers on a regular basis. Please describe applicable examples of your ability to effectively relate and communicate with customers.
Please provide an example of your mechanical aptitude as applicable to performing the job duties of this position? (Limit to 4-5 sentences)
What makes you interested in joining the Moulton Niguel team and working at a Top Workplace in Orange County?
Required Question
Salary : $30,500 - $300,000