Customer Account Representative I (Temp)

THE DISTRICT IS SEARCHING FOR A QUALIFIED APPLICANT FOR THE POSITION OF TEMPORARY, FULL-TIME CUSTOMER ACCOUNT REPRESENTATIVE I.

Under the direction of the Customer Account Supervisor, performs general office duties related to customer service such as receiving and directing incoming calls, processing requests for service, initiating service orders, maintaining customer records, making payment arrangements, and responding to customer billing inquiries.  This is the entry-level classification in the job series.  Incumbents work under close supervision as they learn and perform a limited range of tasks. Familiarization with the District's facilities, policies and procedures is required at this level.

The duties listed below are intended only as illustrations of the various types of work that may be performed.  The omission of specific duties does not exclude them from the position.

1. Ability to work a multi-line switchboard and receive and direct incoming phone calls to appropriate parties.
2. Process various customer service requests including orders for initiation or disconnection of service, service orders, billing inquiries, and name and address changes; establish a positive relationship with the public through courteous, responsive, and professional assistance.
3. Provide technical support to customers enrolling in electronic billing and making payments through the District's website.
4. Perform maintenance of all computerized data including customer accounts and meter file updates/corrections; maintain files on completed customer correspondence.  
5. Respond to customers over the telephone, by internet, in person, and in writing with information regarding their individual accounts; issue, record, and follow up on payment arrangements, service order requests, and all related documentation on an individual customer account basis, including letters of credit.  
6. Operate all office equipment efficiently, including computer keyboard, personal computer with Word and Excel software, copier, calculator, scanner, various printers, and any automated machinery acquired in the future; may also be required to operate the OPEX Rapid Extraction Desk.
7. Scan, index, and file records, including service orders as required.
8. Provide back-up assistance to the accounts receivable position, including receiving and preparing customer payments for processing.
9. Process sales and rentals of water meters and miscellaneous parts as needed.
10. Utilize training opportunities to maintain and increase knowledge of District computer systems (i.e., JD Edwards, Excel, Word, etc.) in order to enhance job duties.
11. Distribute incoming mail and prepare outgoing mail; follow-up on returned customer mail (i.e., bills).
12. Perform other duties as assigned.

One single guiding principle in every search for new Moulton Niguel Water District team members is identifying those applicants that are humble, motivated, and hard-working.  Moulton Niguel expects new team members to uphold its workplace culture of an environment in which all employees interact with co-workers, supervisors, and the public in a positive, cooperative, and supportive manner.

Any combination of education and experience that would likely provide the required knowledge, skills and abilities (KSAs) may be qualifying.  A typical way to obtain the KSAs is:

1. High school diploma or equivalent certificate.
2. Work experience in a position requiring the application of skills necessary to perform the above duties.  Experience in a government setting is highly desirable.
3. Must be able to communicate clearly, both verbally and in writing, in a polite, courteous manner.
4. Strong background using personal computers with emphasis in word processing with proficient typing skills.
5. Must possess and maintain a valid California driver's license and a safe driving record. 

Position requires occasional stooping, bending, climbing, lifting, walking, reaching and the ability to carry and lift materials and objects weighing up to 35 pounds. Also requires extensive daily computer operation, both manual and visual; oral communication with District management, coworkers, and District customers in face-to-face, one-on-one, and group settings; regular use of the telephone for communication; operation of office equipment such as computer terminals and copiers; sitting for extended time periods and hearing and vision within normal ranges.

Salary : $29