What are the responsibilities and job description for the Manager Information Technology Clinical Informatics and Training position at Mount Nittany Health?
The Manager of Clinical Informatics and Training is responsible for the implementation of software configurations, workflow development, clinical reporting development, deployment and support of the software for Mount Nittany Health. The Manager will interact directly with Providers and Clinic staff to configure, test, train, implement and support the use of Epic and other clinical systems. Working in close partnership with other IT managers and with colleagues across the organization, the manager delivers and continuously enhances informatics and education services and programs. The manager effectively partners with operational colleagues to ensure successful organizational change management, adoption of solutions, and value realization. The manager leads and oversees the optimization of the EHR system to enhance clinical workflows, improve user experience, and ensure alignment with organization goals. The manager facilitates governance committees or councils to prioritize system enhancements, compliance requirements and industry standards. The manager is also responsible for, in partnership with other managers, ensuring clinical applications meet all regulatory requirements, including HIPAA, CMS, Meaningful Use and MIPS, and other healthcare industry standards.
LEADERSHIP VALUES
- Respect, appreciation and caring for an all-positive outlook
- Initiative, achievement-oriented, drive for excellence and continuous improvement; perseverance and ability to see the big picture
- Teamwork and support for others; interdependence and commitment to the collective; system success as opposed to individual achievement or credit
- Open, respectful, candid communication; handles conflicts and differing points of view directly; doesn’t shy away from difficult issues or conversations
- Stewardship of resources and passion for efficiency
- Ownership of actions and results-focused
- Resilient; adaptable to change; perseveres in the midst of challenges
- Courage
ESSENTIAL FUNCTIONS
- Strategic thinking skills and development: participate in creation of shared vision for EHR services for the health system today and in the future with particular focus on innovative approaches to common issues in the health care environment today, communication of that vision to team members and direction of activities within the department to ensure progression towards success; create and participate in setting operational outcomes; evaluate goals utilizing data points and key performance indicators
- Foundational thinking skills: approach issues with critical thinking skills, taking into account system needs as appropriate, work collaboratively with operational leaders across the enterprise to ensure solutions are deployed in an appropriate manner, address ideas and viewpoints from all stakeholders to ensure well-rounded approach to problem solving, maintain curiosity and innovative approach to daily tasks
- Communication skills: will be open, respectful and effective in both oral and written formats
- Relationship management & influencing behaviors: facilitate consensus-building, present views in a non-threatening/judgmental manner, achieve outcomes through the engagement of others in the organization. Will manage conflict and promote team dynamics; mentor and coach staff & peers; role model professional behavior; act as a change agent and apply principles of self-awareness.
- Governance: promote and maintain the governance foundation by which EHR decisions are made and upheld for the health system.
- Ethics: holds self and others accountable for ethical standards and practice
- Advocacy: involves others in decisions that impact their work; advocate for safe high quality patient care in service to the community
- Financial management skills: develop and manage operational and capital budgets. Plan and evaluate capital budget request with ROI; interpret financial statements and utilize analysis to make improvements and efficiencies; ensure projects are estimated accurately and remain on budget in a fiscally responsible manner
- Development of policy and procedures: develop standards as they relate to the optimization requests and overall prioritization of projects within the realm of the software solutions which are deployed to the end users of the health care organization, while adhering to the overall implementation and optimization strategy principles as set by the executive leadership team
- Information management and technology skills: use of technology to support clinical and financial performance
- Diversity and Inclusivity: maintain and environment of fairness and equality.
2) Professionalism
- Personal and professional accountability: practice ethical behaviors; hold self and other accountable for respectful and professionalism; and promote and role model lifelong learning.
- Oversee and lead deployment of new modules of the Electronic Health Record (EHR) in specified locations, consulting with staff and departments in customizing software and altering workflow processes in the daily operation of the EHR.
- Implements and supports systems that automate the capture of clinical encounter information and its subsequent retrieval meeting regulatory requirements.
- Serves as IS lead for all regulatory programs and quality improvement initiatives.
- Trains new hires and existing staff (providers and clinical staff) in the use of the EHR.
- Trains all new hires and existing staff on interfaces/applications.
- Training end users on optimal workflows related to the EHR system using the Epic training software.
- Delivers trainings in both formal (e.g. classroom), or informal (e.g. in clinic) settings.
- Assist the Directors in activities related to project governance, decision-making, and execution of strategic initiatives to ensure successful deployment of software solutions
- Lead cross-functional project teams, ensuring effective communication, collaboration and conflict resolution among stakeholders
- Collaborate with operators across the health system to highlight and encourage innovative solutions to help streamline processes and improve automation/standardization
- Work in conjunction with other IT Department Directors to maintain comprehensive documentation of project processes, decisions and changes
- Lead conversion from implementation governance to systems optimization governance in conjunction with the conclusion of go-live activities. Lead the communications strategy and overall organization of the shift in focus
- Utilize project management resources and internal health system training team to develop a robust approach to training for end users and IS analysts
- Collaborate with healthcare providers, IT staff and other operational stakeholders to understand their needs and ensure appropriate technological solutions to shared problems
- Work in conjunction with other IT Managers to facilitate and participate in meetings, workshops and training sessions to promote understanding and adoption of the EHR system and post-live optimization and prioritization
- Maintains and promotes a positive customer service relationship with end users in a manner that encourages collaboration and communication activities to solve problems and create a system-supported approach to technology implementation
- Maintains an ongoing awareness of developments in information technology and their potential applications within the Health System, with particular focus on innovative solutions being implemented within other health care systems with success.
- Develops, maintains and ensures conformance with appropriate departmental policies and procedures. Develops and maintains Health System-wide policies and procedures related to the user of business and clinical applications.
- Develops and recommends annual capital and operating budgets for IS applications and other related projects.
- Ensures effective use of project management systems and documentation.
- Coordinates the implementation, integration, improvement and effective use of information systems throughout the Health system.
- Maintains an ongoing relationship with executives for the effective exchange of information, requests, recommendations and support.
- Ensures the establishment and enforcement of principles, standards and policies necessary to standardize, integrate, and coordinate Information Services resources across the organization.
- Implements mechanisms to ensure to the maximum effective use of information system capabilities by departments.
- Assures compliance with the Information Management standards, policies, and procedures of all regulatory bodies regarding security of sensitive patient data.
- Represents the Health System on regional groups addressing areas of information technology.
- Effectively manages critical relationships with Medical Staff and external physician organizations in partnership with the Director, EHR Applications and Support.
- Maintains liaison role with Medical Staff to ensure proper training, effective use, and overall satisfaction with clinical information systems.
- Coordinates technical and contractual relationships with external physician organizations which permit remote access to the HCIS for clinical and other purposes. Ensures compliance with data security requirements of those contractual relationships.
NON-ESSENTIAL FUNCTIONS
Performs related and miscellaneous duties as assigned.
MINIMUM REQUIREMENTS
Education:
1) Bachelor’s degree in Nursing, Healthcare Administration, Information Technology, Project Management, or a related field required.
2) Master’s Degree in Nursing, Healthcare Administration, Business Administration or equivalent preparation preferred.
Experience:
1) Previous leadership experience with EHR implementation and management
2) Minimum of 5 years of experience in EHR application support or clinical informatics role
3) Strong knowledge of EHR systems, healthcare workflows, and regulatory requirements
Knowledge, Skills, Abilities:
1) Proven leadership skills, highly developed interpersonal skills, refined judgment and a strong record of achievement required
2) Functions effectively as a liaison among staff, physicians, hospital administration, and ancillary departments
3) Uses tact, sensitivity, sound judgment, and a professional attitude constantly
4) Consistently demonstrates maturity for accountability or job performance
5) Ability to analyze and solve complex problems, adapt to changing priorities, and work under pressure
6) Strong knowledge of EHR systems, healthcare workflows, and regulatory requirements
7) Consistently demonstrates maturity for accountability of job performance.
8) Conducts business in a professional and cordial manner that upholds the integrity and reputation of Mount Nittany Medical Center.
9) Knowledge of human resource laws and regulations as they relate to the management of staff.
License/Certification/Registration:
1) Preferred relevant and updated IT HCIS certifications.
SUPERVISION RECEIVED
Receives minimal supervision from the Director, EHR Applications and Support. Performs all duties in an independent manner with little or no need for direct supervision.
SUPERVISION GIVEN
Supervises the activities of the unit/department staff.
