What are the responsibilities and job description for the Patient Experience Coordinator position at Mount Sinai South Nassau Hospital?
Compensation
Mount Sinai South Nassau provides a salary range in good faith determination of potential compensation to comply with the New York State law on Salary Transparency in Job Advertisements. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
Status : Full Time Regular
Shift: DAY SHIFT
Department: Service Excellence
Position Summary
Summary:
The MSSN Patient Experience Coordinator aligns with leaders and Interdisciplinary Team members in a clinical setting to optimize the patient/family experience. The Patient Experience Coordinator is in a unique position to observe and influence processes and behaviors that result in patients/families feeling safe, well cared for and cared about. This individual will engage the staff in experiential learning and provide direct observation with appreciative coaching on recommended best practice techniques. The objective of this role is to promote positive employee engagement in relationship-centered care through active listening, clear closed loop communication and teamwork, addressing what matters most to each individual patient/family. The relationship of patient safety, high quality care and a positive experience will be understood by the staff. Success will be measured using quantitative data (HCAHPS), qualitative feedback (Voice of the Patient) in all forms, and Nurse Manger/staff satisfaction.
The MSSN Patient Experience Coordinator aligns with leaders and Interdisciplinary Team members in a clinical setting to optimize the patient/family experience. The Patient Experience Coordinator is in a unique position to observe and influence processes and behaviors that result in patients/families feeling safe, well cared for and cared about. This individual will engage the staff in experiential learning and provide direct observation with appreciative coaching on recommended best practice techniques. The objective of this role is to promote positive employee engagement in relationship-centered care through active listening, clear closed loop communication and teamwork, addressing what matters most to each individual patient/family. The relationship of patient safety, high quality care and a positive experience will be understood by the staff. Success will be measured using quantitative data (HCAHPS), qualitative feedback (Voice of the Patient) in all forms, and Nurse Manger/staff satisfaction.
Qualifications
Responsibilities:
Education Required
Experience And Skills
License/Certifications
Education Required
- Must complete in-house orientation program
- Bachelor's degree in healthcare, organizational development, counseling, hospitality, or related field required. Master’s degree preferred.
Experience And Skills
- Excellent interpersonal skills
- Speaks, reads and writes English
- Experience: 2 years of experience in related field, with demonstrated experience coaching and supporting others to achieve goals. Experience in healthcare environments preferred.
License/Certifications
Working Conditions
Other information:
Working Conditions
Working Conditions
- Personal Protective Equipment (PPE) worn
