What are the responsibilities and job description for the Technical Support Supervisor position at Mountain Air Cargo?
POSITION PURPOSE:
To provide technical support to maintenance and various departments including maintenance control, maintenance station mechanics, Inventory control and maintenance records.
RESPONSIBILITIES/DUTIES:
- Be solution minded and have the ability to retain situational awareness while dealing with complex details of individual projects.
- Ability to delegate effectively and require accountability while developing personnel, including meeting established deadlines.
- Have strong time management skills and the ability to compartmentalize tasks based on priorities.
- Possess strong personal organizational skills and the ability to improve the organization and functionality of existing systems.
- Assist in troubleshooting/repair of aircraft systems.
- Oversee component repair regarding items that are returned no fault found or tested without a firm conclusion of fix.
- Coordinate with and assist the CASS department and parts department regarding components that are designated Watch List or Rouge Parts.
- Create company documents to assist in the repair and inspection of company aircraft and components.
- Take a forward looking approach to regulatory compliance and positioning MAC for successful capture of MAC revenue growth opportunities.
- Have the ability to accurately quote outside work, manage challenges to effective solutions, and deliver a high quality product on-time.
- Be able to develop documented processes for regulatory compliance and increasing quality and efficiency.
- Be a tireless promoter of maintaining the company philosophy of safety, taking care of our people, business ethics, and standing behind the quality and value of our work.
QUALIFICATIONS:
- FAA Airframe and power plant (A&P) certificate.
- Proven knowledge of aircraft systems and components including Electrical and Avionic systems.
- Must have 10 years experience in 121 and 135 operations
- Bachelors Degree preferred
- Experience with ATR 42/72 and C408 Aircraft preferred
SPECIAL POSITION REQUIREMENTS:
- · Ability to effectively communicate both written and verbal, with company personnel, vendors and line technicians in order to accurately determine necessary course of action.
- Knowledge of appropriate safety requirements in order to coordinate aircraft repairs that contribute to safe and on time performance.
SUPERVISORY RESPONSIBILITY:
- Supervise other Technical Support personnel.
TRAINING REQUIREMENTS:
- General Safety
- Documented training in Aircraft Maintenance.
- Avionics training is a plus.
WORKING CONDITIONS AND PHYSICAL EFFORT:
- Work performed in an office environment on a daily basis
- Ability to lift up to 50 lbs.
- Overtime is sometimes needed to meet mission requirements
- Ability to travel if necessary
- Weekend work as scheduled
