POSITION RESPONSIBILITIES

General Duties:

The Office Manager is responsible for planning, organizing, developing, and directing the operations of the Patient Registration, Cashier, Medical Records, Coding, Switchboard, and Transcription areas.  This person works with the clinic administrator and other department heads to ensure patient registration coverage and other issues and consults with outlying clinics regarding operations of related clinics and serves as the backup person for the privacy officer.

Specific Duties

• Works in harmony with the clinic staff, patients, and visitors by exhibiting a positive attitude and a commitment to MCHC’s mission, vision, and values.
• Understands organizational goals, and performs job duties in a manner consistent with these goals.
• Monitoring all functions of the departments responsible for.
• Assigns and re-directors responsibilities within the department as necessary.
• Assists patients with complaints or getting help as needed.
• Works with the clinic administrator to ensure coverage for all departments and provides coverage for the clinic administrator in his/her absence.
• Assists in planning, organizing, and implementation of appropriate resources to support the corporation’s needs. Including recommending sufficient staff to meet the needs of the organization.
• Gathers statistical data and reports results as necessary to various departments, committee, medical staff, and administration.
• Participates in organizational committee meetings as needed.
• Works with auditors upon arrival to clinic and ensures that information needed is available.
• Monitors minutes of typed transcription for reporting and incentive pay for the transcriptionists.
• Works with other departments to improve patient continuity of care (e.g. radiology report turnaround time). Helps provide coverage in the departments when necessary.
• Orders office supplies for the departments as needed.
• Conducts HIPPA training sessions and investigating privacy complaints as they are made by patients and/or employees.
• Performs other job duties as assigned.
• Participates in departmental and organization-wide Performance Improvement activities.
• Participates in all staff educational and in-service training programs.
• Assists in the orientation, training, and instruction of new employees.
• Follows at all times established organizational safety/security-related policies and procedures, and Federal OSHA guidelines.
• Demonstrates acceptable professional conduct, interpersonal and communications skills with patients, peers, and other healthcare professionals.
• Maintains professional appearance and follows established dress code.
• Maintains patient and staff confidentiality.
• Demonstrates reliability and dependability in meeting work schedules, the fulfillment of responsibilities and commitments, in daily attendance, punctuality, productivity, and efficiency.
• Maintains awareness of new information applicable to the position’s duties and responsibilities (e.g. policies, meeting minutes, procedures, memoranda, protocols, traveling to meeting and seminars, etc.).