What are the responsibilities and job description for the Front Desk Representative position at Mountain Lodge at Telluride?
Job Overview
The Front Desk Agent role is a key position at Mountain Lodge at Telluride, providing exceptional guest service and ensuring seamless registration processes. This dynamic individual will be responsible for delivering luxurious levels of service, facilitating effective communication among departments, and maintaining accurate records.
Key Responsibilities
The Front Desk Agent role is a key position at Mountain Lodge at Telluride, providing exceptional guest service and ensuring seamless registration processes. This dynamic individual will be responsible for delivering luxurious levels of service, facilitating effective communication among departments, and maintaining accurate records.
Key Responsibilities
- Deliver attentive and personalized guest service in a courteous and friendly manner.
- Accurately register guests and maintain precise guest information.
- Promptly address guest inquiries and concerns, resolving issues efficiently and effectively.
- Maintain the front desk as a hub of communication, fostering smooth operations and collaboration among staff members.
- Provide reservation information, take accurate reservations, and proactively promote walk-in business.
- Offer expert knowledge on the resort, community, and local attractions, exceeding guest expectations.
- Foster a safe and healthy work environment, adhering to OSHA standards and hotel safety procedures.
