Customer Service Representative (Full-Time Teller)

Job Title: Customer Service Representative

Department: Retail Banking

Reports To: Customer Service Manager

Classification: Non-Exempt

Summary

This position provides exceptional customer service as they represent our Bank to customers while processing transactions, responding to questions, referring and selling our competitive products and services, and contributing to a dynamic team environment.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Receives checks and cash for deposit, verifies amounts and endorsements, cashes checks and pays out money upon verification standards and balance in an accurate and complete manner.
• Builds and maintains strong business relationships with all customers and prospective customers through established customer service and sales standards.
• Develops, maintains, and demonstrates a basic knowledge of current Bank products and services.
• Maintains confidentiality when handling customer requests and transactions.
• Maintains basic knowledge and ensures compliance with applicable regulatory requirements and internal policies and procedures.
• Balances cash drawer at the end of each day and performs specialized tasks, such as preparing cashier's checks and inputting wire transfer instructions.
• Identifies referral opportunities and makes relevant referrals.
• Maintains confidentiality when handling customer requests and transactions.
• Performs other related duties as assigned.

Knowledge, Skills, and Abilities Required

• Exceptional customer service skills with ability to exhibit professionalism and respond to customers’ needs, questions, and concerns in an accurate, effective, and timely manner.
• Troubleshooting and problem-solving skills.
• Strong attention to detail.
• Ability to multi-task and be flexible to changing priorities while possessing strong time management and organizational skills.
• Ability to work independently and as part of a team.
• Excellent interpersonal and written/verbal communication skills demonstrating the ability to communicate effectively and clearly in a variety of settings, formats, and audiences; with the ability to read, write, speak, and understand English well.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Required Education and Experience

• High school diploma or general education degree (GED)
• Minimum of six months cash handling and customer service experience required.
• Must have valid Washington state driver's license and clean driving record.

Physical Demands

While performing the duties of this job, the employee is constantly required to remain in a stationary position and operate a computer and other office productivity machinery, such as a multi-line telephone, copy machine, scanner, fax, computer printer, and cash counter. The employee needs to frequently communicate with internal and external contacts and move about inside the branch to access file cabinets, office machinery, etc. Occasionally transports money and coin weighing 25-50 lbs. and files/boxes weighing 5-10 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus and ability to see color. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Climate controlled business office environment.
• Ability to work in artificial light for extended periods of time.
• Noise level is usually moderate.
• Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent interruptions during the day.
• This is a full-time position: Monday through Friday; 40 hours per week.
• Work requires regular attendance, punctuality, and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule and/or extended hours, as needed.

Travel Required

• Minimal (0%-5%) local, non-overnight travel.

Other Duties

The above job description is not intended as an all-inclusive list of the essential functions which the individual will be required to perform. The individual may be required to perform other reasonable business-related duties and tasks, as assigned, at the discretion of management. Mountain Pacific Bank reserves the right to change or modify this job description, as needed, at any time, with or without notice. This job description does not constitute a written or implied contract of employment or otherwise modify the terminable at will employment relationship.

Mountain Pacific Bank promotes equal opportunity workplace. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.