Customer Service Representative

Description

Customer Service Representative
Mt. Morris, PA
At Mountain State Waste we pride ourselves on offering the finest service available in West Virginia. From large containers like roll-offs and dumpsters, to the average curbside trash pick-up, we provide services for residential and commercial waste.
When you work for Mountain State Waste, you join a team of the best Drivers, Staff and Management in the state - professional, well trained, and skilled. We work hard and our employees know they are valued team members. For their hard work and dedication, they are rewarded with competitive pay, great benefits, and opportunity for growth. For this position we are offering a sign on bonus. 
Job Summary The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support for the collection of solid waste by Mountain State Waste.
Essential Duties & Responsibilities:
To perform this job successfully, an individual must be able to satisfactorily perform a variety of duties associated:
 Interacts with customers via telephone, email, or in person to provide support and information for the collection of solid waste by Mountain State Waste.
 Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
 Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
 Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
 Assist with customer billings and outgoing mail
 Performs other related duties as assigned
Supervisory Responsibilities: This job has no supervisory duties.
 

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job:
 Education: High School Diploma or GED
 Experience: 2 years of customer service experience
 Legally eligible to work in the United States

Other Knowledge, Skills or Abilities Required:
o Proficient in working on a PC, and competent in the use of Microsoft Office. Full proficiency in Excel, Outlook, and Word.
o Ability to interact and communicate effectively, orally and in writing.
 General Competencies Include:
o Excellent communication skills including active listening.
o Service-oriented and able to resolve customer grievances.
o Proficient computer skills with the ability to learn new software.
o Knowledge of, or ability to learn, product, service, or area of customer service specialization.
o Manage Work / Time
o Organizational skills
Work Environment:
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
 Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
 Monday thru Friday position
 Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
 Normal setting for this job is: office setting.