Assistant Service Advisor

Mountain Top Motor Company is a family-owned car dealership started in 2011 that has over 900 positive reviews online. Most of our vehicles are purchased from the rust-free west and shipped to our Troy location. This is a multi-million-dollar facility that was built in 2018. We have all new top of the line equipment! Lots of room for growth with this fast-growing company!! We are committed to providing only the best consumer experience and we know that starts with our people. If you want to work in an environment where customer service is our passion, this is it! We currently have an immediate opening for a dependable and knowledgeable Assistant Service Advisor at our Moscow Mills Service Center.

The Assistant Service Advisor is responsible for communicating with our customers in a professional manner and ensuring that all of their needs are met at our service facility. The Assistant Service Advisor will monitor the progress of customer vehicles during the service process and conduct customer follow ups with accurate information about vehicle status, updates on charges and repair estimates. Mountain Top Motor Company focuses strongly on providing excellent customer service and the service advisor plays a significant part in delivering a positive experience to our customers. The Advisor will assist with managing the service appointment process and be responsible for promoting service and parts sales provided at our service center. Applicants for this position must be 18 years or older and must have a valid driver’s license. Strong attention to detail, a focus on organization and exceptional customer service skills are required.

We will be willing to train the correct applicant.

Assistant Service Advisor Qualifications:

• Working knowledge of shop management software and vendor websites for parts order placement, cataloging and general product knowledge
• Knowledge of automotive systems
• Clean background check
• Professional appearance and strong work ethic
• Ability to multi-task and prioritize
• Ability to provide excellent customer service and understanding that it is a priority
• Can handle difficult situations professionally and in a non-confrontational manner
• Ability to effectively manage customer expectations
• Valid driver's license

Assistant Service Advisor Responsibilities:

• Provide a friendly greeting to customers and represent the company in a professional manner.
• Identify and resolve customer concerns related to the service and repair of their vehicle.
• Monitor progress of customer repairs and provide accurate updates related to estimates and repair costs.
• Communicate effectively between the customer and the service team ensuring customer needs are understood and that the technicians recommended service options are provided to the customer.
• Provide customers with an excellent service experience and focus on development of long term relationships
• Identify auto parts through computer automated catalogs and confirm order placement.
• Responsible for procurement of parts from vendors and control of parts inventory levels.
• Monitor parts returns and track outstanding cores.
• Monday - Friday Schedule

Automotive Service Advisor Benefits:

• Competitive pay with bonus opportunities
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid vacation/ holidays
• Employee Discount
• 401(k)
• Flexible schedule
• Enjoyable work environment
• Yearly reviews with performance-based incentives

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Days:

• Monday to Friday

Work Location: In person

Salary : $19