Service Advisor / Jr. Writer - MTN View CDJR

We are glad you chose to join the automotive industry as a valued team member at Mountain View. We have a long history of delivering outstanding career opportunities to the Greater Chattanooga area for sharp, motivated individuals. Our dealerships are family-owned, and our loyal customer base has driven our business’ success since 1981!

Our Service Advisor serves as a point of contact between our customers and the service department. You will deliver exceptional customer service, addressing customer’s vehicle concerns, and coordinating maintenance and repair services while providing estimated repair timeframes.

Your Benefits:

• Medical, Vision, and Dental Insurance
• 401K Plan
• Employee Assistance Program (EAP)
• Leave of Absence (Personal, Disability Leave)
• Family / Medical Leave
• Bereavement Leave
• Jury, Civic, Uniformed Service Leave
• Paid training, Time off, Vacation, and Holidays
• Career Growth Opportunities
• Long Term Job Security
• Discount on Products and Services

Responsibilities:

• Greets customers promptly and professionally while gathering customer and vehicle information
• Conduct vehicle inspections and understand customer maintenance and repair needs
• Offer detailed service recommendations and estimates based on vehicle condition and manufacturer guidelines
• Keep customers informed about vehicle status, additional repairs, and estimated completion times
• Work with the parts department to ensure timely availability of required components for service jobs
• Prepare and explain detailed service invoices and collect payments from customers upon completion of services
• Manage service orders and the flow of the drive lane.
• Clearly reports all vehicle symptoms as described by the customer
• Prepares complete and accurate estimate of cost for labor and parts
• Verifies that the final invoice reconciles with work performed on the repair order
• Respond to technical inquiries concerning car issues, warranties, services, and repairs
• Oversee warranty claim administration alongside service department training and supervision

Qualifications:

• High school diploma or equivalent required
• Team oriented, self-motived, and friendly personality
• Demonstrated ability to manage others
• Consistent record of service and sales success
• Excellent communication and time management skills.
• Valid driver’s license, satisfactory background check results, and clean driving record
• Professional, well-groomed personal appearance
• Ability to stand, walk, and sit through duration of shift

We are an equal opportunity employer. MTN View does not discriminate in employment and prohibits discrimination/harassment in employment on the basis of race, color, religion, sex (including pregnancy and gender expression and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

MTN View Auto Group complies with all regulations set forth by the Federal Trade Commission (FTC). Due to these regulations MTN View enforces enhanced security processes such as mobile multi-factor authorizations. It is a required that all applicants must have a personal mobile device that can support these multi-factor authentication systems such as, but not limited to, the DUO mobile app.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Days:

• Monday to Friday
• Weekends as needed

Experience:

• Service Advisor / Service Writer: 1 year (Preferred)

Work Location: In person