What are the responsibilities and job description for the PATIENT FINANCIAL COUNSELOR position at Mountain View Hospital Llc?
Mountain View Hospital is looking for a Patient Financial Counselor to join our team!
JOB SUMMARY:
Create and work medical accounts to prepare for surgery, emergency visits, pain management or in-patient admission. Work with doctor offices to obtain any patient information for the surgery/services. Contact insurance via phone and/or web to review patient benefits and calculate patient estimate portion based on benefits. Contact insurance to notify of in-patient notification. Working with several different departments directly to make sure the patients care is the priority.
BENEFITS:
Taking care for our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:
- Medical, Dental and Vision Insurance
- Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
- Retirement Plans (401K with up to 6% match)
- Earned Quarterly Bonus Program
- Education Reimbursement Program
- Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital
Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.
DUTIES AND RESPONSIBILITIES:
- Establishes rapport with physicians offices to facilitate financial status prior to services.
- Meets with patients before admission.
- Meet with patients to discuss all aspects of their upcoming bill/benefits.
- Contacts private pay patients scheduled for surgery prior to admission, as instructed by PFC, to find out payer source, cancels admissions if patient has no ability to pay or post-pones surgery until resources can be found.
- Verifies demographic information and payment source upon pre-admission.
- Secures payment with patient and insurance by pre-certifying services with insurance companies or obtains a commitment as to a schedule of payment.
- Follows through with assistance until the applications are approved or denied.
- Handles referrals from Admissions if there is a problem with insurance.
- Works directly with Billing Office in collections.
- Contacts insured patient to review benefits and payment options.
ABOUT MOUNTAIN VIEW:
Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.
Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.
Education/Certification: AA or equivalent from two year college or technical school would be helpful.
Experience: Two years of medical staff office work can be substituted for education requirement.
Equipment/Technology: Strong computer skills a must.
Language/Communication: Strong communication skills needed.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concept: of basic algebra and geometry.
Mental Capabilities: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Interpersonal: Ability to work well with others.
