What are the responsibilities and job description for the General Manager position at Mountain West Towing?
Summary
As a General Manager, you will oversee daily operations while ensuring exceptional customer service and effective communication within the team. Your core skills in driving and tow truck operation will be essential in managing transportation needs. Your ability to manage conflicts and foster a collaborative environment will be crucial in maintaining team morale and achieving organizational goals. Join us to drive success in a dynamic automotive setting.
Essential Functions:
Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving Utilizing on-board computer, communication, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Knowledge/Skills/Abilities:
Strong customer service skills Clear and proficient verbal and written communication even under pressure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Work Environment/Physical Requirements:
Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls.
Works in all weather and all traffic conditions.
Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.
Job Type: Full-time
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- Day shift
- Evening shift
- Night shift
Work Location: Multiple locations