What are the responsibilities and job description for the IT Specialist position at Mountaineer Gas?
Requisition Number : 25438
Mountaineer Gas Company is the largest natural gas distribution company in West Virginia with over 220,000 customers and 450 employees. We service fifty (50) of the fifty-five (55) counties in West Virginia and maintain close to 6,000 miles of pipeline.
Job Summary
IT HELP DESK TECHNICIAN CORPORATE OFFICE (CHARLESTON, WV)
We are currently recruiting in our Corporate office, Charleston, WV, for an IT Help Desk Technician.
Duties and Responsibilities
- Provides front-line technical support through a central IT help desk.
- Responds to calls, emails, and other communications to the IT Help Desk.
- Creates and maintains tickets in Help Desk Management System.
- Provides resolution to issues where possible, and escalates appropriately.
Knowledge, Skills and Abilities
Requirements :
Preferences :
Mountaineer Gas Company is an Equal Opportunity and Affirmative Action Employer. As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a). The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.
Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with Mountaineer Gas Company policies.