Customer Service Representative - B2B

Job title: Customer Service Representative - B2B

Location: Temple, TX

Education: HS Diploma or GED

No of Openings: 80

Job Summary

• B2B Customer Service Sales Representatives handle incoming calls to assist Business Telecommunication Customers with requests and questions on all services offered while handling incoming sales inquiries, providing information about our telecommunications products and services, and assisting customers in making informed purchasing decisions.
• This role requires effective communication skills, professionalism, business acumen, passion for sales, and a commitment to delivering exceptional customer experiences.
  
  

Responsibilities

• Handle a variety of incoming calls addressing complex business customers' questions and concerns to provide a quick resolution and positive customer experience
• Engage with customers to understand their needs, answer questions, and provide product recommendations.
• Educate customers about our telecommunications products and services, including internet, phone / wireless, and TV packages.
• Present pricing, promotions, and available options to customers in a clear and compelling manner.
• Assist customers in selecting the most suitable products or services based on their requirements and preferences.
• Process sales orders accurately and efficiently using our sales tools.
• Follow up with customers to ensure satisfaction, address any concerns, and encourage upselling or cross-selling opportunities.
• Meet or exceed individual and team sales targets, conversion rates, and customer satisfaction metrics.
• Adhere to program key performance indicators such as: schedule adherence, average handle and wrap time, various conversion rates for telecommunications products, attendance policy
  
  

Qualifications

• Minimum HS Diploma or GED, some College preferred
• Minimum of 6 months of call center experience or relevant sales experience, 1 year highly preferred
• Above average job stability
• Customer service, inbound retention, inbound sales, and telecommunications experience in a call center setting highly preferred
• Excellent verbal and written communication skills, with the ability to engage and build rapport with customers effectively.
• Strong sales aptitude and persuasive abilities, with proven testimonials on meeting or exceeding sales targets.
• Familiarity with telecommunications products and services, including internet, phone / wireless, and TV offerings.
• Above average computer skills and ability to navigate complex call center systems
• Proficiency in using sales tools to manage customer interactions and track sales performance.
• Exceptional customer service skills, with a focus on delivering positive experiences and resolving customer issues promptly.
• Ability to work independently and as part of a team in a fast-paced, high-volume environment.
• Must be willing to work full time onsite during dayshift, early evening, weekend, and Holiday hours of operation.
• Must pass pre-employment assessment testing and required background checks
  
  

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Name(Required)

Email(Required)

Phone(Required)

Do you have a high school diploma?(Required)

YesNo

Do you have customer service experience / Sales working in a call center environment?(Required)

YesNo

How many years of experience do you have working as a Customer Service Representative?(Required)

0-6 Monthsmore than 6 Months

Are you flexible working in shifts?(Required)

YesNo

Flexibility to work any hours between?(Required)

8.00 AM - 8.00 PM EST8.00 PM - 8.00 AM EST

Do you have prior telecommunications or sales experience?(Required)

YesNo

Current Location(Required)

Are you willing to commute to Temple, TX on daily basis ?(Required)

YesNo

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Job Level1 - 2 Years

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