What are the responsibilities and job description for the Vice President Operations position at Movement Search & Delivery?
The VP of Operations is responsible for driving strategic growth, operational excellence, and customer satisfaction within the FAK (Freight All Kinds) business unit. This role encompasses oversight of day-to-day operations, building and leading high-performing teams, and developing innovative solutions to address evolving market demands. Success in this role requires deep industry expertise, proven leadership skills, and a demonstrated ability to achieve growth objectives. The leader will focus on revenue and profitability targets while fostering a culture of collaboration, accountability, and continuous improvement.
Key Responsibilities
Strategic Leadership :
Develop and execute a growth-oriented strategic direction for the FAK business unit.
Collaborate with sales and IT to identify and implement growth initiatives and technology-driven innovations.
Present business performance, insights, and strategies to company executives monthly.
Operational Excellence :
Oversee LTL (Less-Than-Truckload) and TL (Truckload) brokerage operations to ensure service excellence.
Evaluate and enhance organizational approaches to maintain growth across varying market conditions.
Manage vendor, carrier, and customer partnerships, serving as the primary escalation point.
Financial Management :
Develop and manage budgets, ensuring P&L performance aligns with financial targets.
Leverage data-driven insights to improve profitability and expand wallet share.
Customer Satisfaction :
Drive customer satisfaction through innovative programs and high-quality service delivery.
Strengthen relationships with carriers, shippers, and internal stakeholders.
Team Leadership :
Build and lead a high-performing team while fostering a culture of accountability and continuous improvement.
Work closely with corporate shared services (e.g., freight procurement, HR, finance, and safety) to align team efforts with organizational goals.
Qualifications and Key Skills
Representative of the education, experience, knowledge, and skills required.)
Education : Bachelor’s degree, preferably in Supply Chain Management, Business, or a related field.
Experience :
15 years in a brokerage environment, with 7 years in leadership roles focused on growth.
Strong expertise in LTL and TL transportation, including market dynamics and pricing models.
Proven experience in deploying transportation technology (e.g., TMS) to drive operational efficiency.
Track record of managing budgets and achieving P&L targets.
Skills :
Strong analytical abilities and financial acumen.
Exceptional leadership and communication skills with the ability to interact at all organizational levels.
Entrepreneurial mindset with experience building and leading high-performing teams.
Ability to manage multiple projects and priorities under pressure without sacrificing quality.
Collaborative approach to working with cross-functional teams, including HR, IT, and finance.
Preferred Skills :
Familiarity with Dayforce HRIS.
Experience with commercial and contractual negotiations.
Proactive attitude with high energy and a growth-oriented mindset.
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