What are the responsibilities and job description for the Vice President - Operations position at Venn Workforce Optimization?

Overview

Venn is at the forefront of healthcare staffing and resource optimization. Designed by Jackson Healthcare, leaders in the healthcare staffing industry, Venn addresses challenges that directly impact healthcare organizations through staffing optimization, supplier management, and workforce solutions technology.

Venn drives a new perspective in the market and capacity to achieve optimal results by customizing workforce models specific to each client and actively shaping the future of healthcare workforce optimization.

We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.

The Vice President of Operations is responsible for overseeing and optimizing all back office and operational activities to deliver exceptional workforce solutions. This role drives operational excellence across time and

expense management, invoicing and payment, vendor management, risk mitigation, credentialing, training, and

the Kimedics technology roadmap. The VP of Operations ensures seamless service delivery, alignment with organizational goals, and continuous improvement across all processes. This role serves as a key leader in

building scalable systems, driving efficiency, and maintaining strong client satisfaction while fostering a collaborative and innovative culture.

ESSENTIAL FUNCTIONS AND BASIC DUTIES :

Time / Expense Management - 20%

Oversee time and expense processes to ensure accurate, timely submissions and seamless client

invoicing.

Implement best practices to streamline reporting and reconciliation for both clients and internal teams.

Invoicing and Payment Management - 20%

Manage end-to-end invoicing and payment operations to ensure accuracy, compliance, and timely

execution.

Develop and enforce processes that enhance efficiency and transparency in financial transactions.

Vendor Management - 20%

Lead vendor management strategies, ensuring alignment with client needs and operational goals.

Establish and maintain strong relationships with vendors to optimize service delivery and mitigate risks.

Kimedics Technology Roadmap - 10%

Collaborate with the product team to develop and implement Kimedics features aligned with client

requirements.

Oversee the adoption of Kimedics technology to enhance client operations and improve user experience.

Credentialing Management - 10%

Ensure credentialing processes are efficient, accurate, and compliant with regulatory standards.

Drive improvements in credentialing workflows to support client satisfaction and operational success.

Team Leadership & Development - 10%

Manage and mentor a diverse team of billing representative, credentialing / supplier contract managers, and

operational staff.

Build a culture of accountability, innovation, and excellence while fostering professional growth.

Develop and execute training programs for internal teams to enhance operational excellence and client

delivery.

Ensure consistent onboarding and development processes to support a growing workforce.

Strategic Oversight - 10%

Lead the development and scaling of operational infrastructure to support business growth.

Drive continuous process improvements across all operational functions, ensuring scalability and

efficiency.

Identify potential operational risks and implement proactive strategies to minimize impact.

Ensure compliance with industry regulations and maintain high standards for operational security and

integrity.

SECONDARY FUNCTIONS (IF APPLICABLE)

May work on special projects or other duties as assigned

SUPERVISORY / BUDGETARY / EXTERNAL COMMUNICATION RESPONSIBILITY

Manages a team of 1 - 4 direct reports

Department / Division budget of generally $1MM

May communicate with external clients, clinicians, vendors, and service providers

QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

Bachelor's Degree required; MBA, PMP, or CSSBB preferred

10 years of leadership experience in operations, workforce optimization, or program management

Proven ability to scale operations in a dynamic or startup environment

Experience with Vendor Management Systems and workforce solutions is highly preferred

Strong leadership and team-building capabilities, with a focus on delivering high-quality client outcomes

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to adhere to and exhibit the Company Values at all times

Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams

Extensive knowledge of time / expense management, invoicing and payment systems, vendor management,

and risk mitigation

Working knowledge of Salesforce or relative CRM systems

Ability to effectively manage multiple competing priorities in a fast-paced environment

Excellent communication skills - both oral and written

Ability to build strong business relationships at all levels

Strong interpersonal skills

Strong attention to detail

Strong organizational and time management skills

Ability to work independently and collaboratively

Solid critical thinking and creative problem-solving skills

Ability to consistently meet goals, commitments, and deadlines

Ability to work with sensitive information and maintain confidentiality

KEY COMPETENCIES REQUIRED

1. Financial Acumen

2. Tech Savvy

3. Strategic Mindset

4. Plans & Aligns

5. Optimizes Work Processes

6. Develops Talent

7. Communicates Effectively

8. Persuades

9. Manages Complexity

10. Situational Adaptability

11. Drive Engagement

12. Customer Focus

PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS

Typical office environment - sedentary with typing, writing, reading requirements

o May be able to sit or stand

Speaking, reading, writing, ability to use a telephone and computer

Ability to exert up to 10 lbs. of force occasionally

Ability to interpret various instructions

Ability to deal with a variety of variables under only limited standardization

What is in it for you

Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).

Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).

Paid maternity and paternity leave.

Company sponsored 401k plan with company matching.

PTO that accrues at a rate of 15 days / year for 1st year and continues to increase with tenure.

Remote / work from home job opportunities

EEO Statement

Venn Workforce Optimization, LLC is an EEO / AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, pregnancy, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates

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