Director, Gym Ops

At Movement, our core values of growth, connection, and integrity are at the heart of everything we do. We're not just a climbing gym - we're a community that's dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can. As the country’s largest network of climbing gyms, we're building an extraordinary team that's committed to growing our business, our value to our members, our future customers, and our industry.

By expanding our community, we can create rewarding career paths for our team members, continually improve the customer experience, build a sustainable business for the long term, and give back to the communities we are all a part of. We’re looking for passionate, resilient, and business-minded enthusiasts who share our values and want to join us in not only leading the climbing industry but defining it!

Job Summary

The Gym Director is responsible for ensuring that the gym functions smoothly, all staff are supported and uphold our Core Values, and that we are providing an excellent customer experience.

The Gym Director will report to The Senior Director.  They will partner to establish gym-specific goals that will help us deliver on our purpose of empowering personal transformation and inspiring social and environmental impact.

The ideal candidate will have a balance of great customer service, leadership skills, business acumen and excellent administrative abilities. Proven success in developing and managing a high performing team in a fast-paced environment and the ability to see the big picture as well as the everyday details are essential to being a successful gym director. We’re looking for someone who can be part of a highly collaborative team, but also think and execute independently.  

Job responsibilities

• Provides leadership and direction to all climbing gym team members in alignment with our mission, vision and values.
• Recruits, hires, develops, and mentors customer service-oriented, collaborative, passionate team made up of gym leaders, and operational staff.
• Oversees customer experience and facility operations including desk, maintenance, cleanliness, routes, retail, programming, and community events.
• Manages gym and team to meet financial and operational targets, including using financial statements and operational reporting to inform decision making. Initiates and implements processes, protocols, and procedures to ensure the gym runs in an effective and service-oriented manner.
• Supports development of business acumen in local gym management team, enabling data-driven decision-making across gym departments.
• Supports and holds team members accountable to their responsibilities, and through them, the gym runs smoothly: all administrative needs are met, all staff are well-trained, and our members and guests’ experiences are awesome.
• Works proactively to build relationships in the community to drive membership growth and retention.
• Leads by example and participates in front of house gym operations as part of a rotating management schedule.

Job Requirements

• Experience running a fast-paced, high-volume business.
• Excellent communication skills and customer service abilities.
• Embodies the mission, vision and values and able to foster this sense of culture in all staff.
• Ability to build a strong staff community and culture, hold accountability, and develop future leaders.
• Ability to work independently and juggle competing priorities.
• Ability to solve problems and handle difficult situations with sound judgment.
• Proficient in organizational tools such as web-based applications, MS Office and POS tools.
• Passionate individual who is eager to integrate themselves into the community and build the local climbing community.
• Schedule & Presence 
  • Ability to provide consistent presence in gym by working from gym daily, including regular presence during weeknight peak hours and rotating weekends. Ability to flex schedule to attend events.  
  • Uses their district gyms regularly for climbing, working out and yoga, including during peak hours such as weeknights and weekends.   
• Helpful: Knowledge of climbing center operations including retail, routes and programming.
• Helpful: Demonstrated relationships within the climbing community and the ability to leverage those relationships to build a strong community in the gym.

Additional information

• This position is a full-time, exempt position with flexible time off (FTO), health insurance benefits, and 401k match after meeting eligibility requirements. 

Movement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.