What are the responsibilities and job description for the Community Manager position at Moveworks.ai?
Customer Success Mountain View, CA Full-time
Who We Are
Moveworks is the universal AI copilot for search and automation across all your business applications. We give employees one place to go to find information and get support while reducing costs for your business. The Moveworks Copilot is powered by an industry-leading Reasoning Engine that uses a combination of public and proprietary language models to understand employee queries, then build and execute multi-step plans that achieve them. It does this by linking into systems (like ITSM, HRIS, ERP, identity management, and more) with native and custom-built integrations that turn natural language into powerful automations for employees.
The world’s most innovative brands like Databricks, Broadcom, Hearst, and Palo Alto Networks trust Moveworks to eliminate repetitive support issues, deliver instant knowledge, and empower employees to work faster across applications.
Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion, thanks to our award-winning product and team. In 2023, we were included in the Forbes Cloud 100 list as well as the Forbes AI 50 for the fifth consecutive year. We were also recognized by the 2023 Edison Awards for AI Optimized Productivity, and were included on Fast Company's Most Innovative Companies list for 2024!
Moveworks has over 500 employees in six offices around the world, and is backed by some of the world's most prominent investors, including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.
Come join one of the most innovative teams on the planet!
Location: Hybrid - Mountain View HQ or San Francisco preferred - also open to Remote.
We are looking for a Community Manager to lead and innovate - defining the the vision of the Moveworks community, transforming it into the premier destination for Enterprise AI thought leadership, engagement, and brand advocacy. You will be responsible for growing and nurturing a community of customers, developers, prospects, and AI influencers across multiple platforms—creating high-value content, fostering discussions, and driving strategic initiatives that enhance our brand presence.
This isn’t just about moderating conversations—it’s about creating movements, building relationships, and making our community an undeniable force in the industry. If you’re passionate about AI, thrive in fast-paced environments, and love rallying people around big ideas, we’d love to hear from you.
What will you do?
- Community Growth & Engagement
- Expand the Moveworks Community beyond a customer-only platform to include prospects, developers, AI influencers, and industry observers.
- Develop and execute engagement strategies across multiple channels, including the Moveworks Community platform (Insided), LinkedIn, Reddit, and live events.
- Foster meaningful conversations and discussions with community members and Moveworks employees, ensuring Moveworks is at the center of AI and automation conversations.
- Establish a scalable Community Champions Program to recognize and empower key contributors.
- Create and manage Special Interest Groups (SIGs) focused on service desk leaders, developers, HR practitioners, and AI influencers.
- Content Strategy & Distribution
- Work with cross-functional stakeholders and customers to develop a content strategy for creating persona-relevant, socially shareable content that sparks conversations and brand advocacy.
- Drive community-generated content initiatives—AMAs, case studies, technical deep dives, and social media discussions.
- Work with marketing and product teams to distribute thought leadership content, customer success stories, and industry insights across platforms.
- Work collaboratively with Marketing to manage content seeding and distribution, ensuring Moveworks is featured in external forums and industry spaces.
- Event & Program Management
- In partnership with Marketing and Product, manage community engagement programs, including external industry events, virtual user events, and live events.
- Develop a strategy for thoughtful gamification and community incentives to encourage participation and contribution.
- Drive community-first events, including live discussions, roundtables, and AI career networking sessions.
- Advocacy & Influence
- Build relationships with key enterprise AI influencers and engage them in discussions about agentic AI.
- Collaborate with the customer success and marketing teams to convert community activity into brand affinity and pipeline growth.
- Encourage customer and community members to share their success stories across platforms.
- Act as the voice of the community, ensuring feedback and insights are communicated to internal teams.
What do you bring to the table?
- 3-5 years of experience in customer community management and developing engagement strategies.
- Experience tying business value and impact to community engagement initiatives.
- Proven success building and maintaining community engagement strategies, content distribution, and multi-platform engagement.
- Bonus: Experience managing social forums (Reddit, Discord, GitHub, LinkedIn) and creating viral, engaging content.
- Passion for AI, automation, and enterprise technology—bonus points for experience in SaaS or AI.
- Strong storytelling and content creation skills—ability to craft compelling narratives around Moveworks value.
- Excellent communication and relationship-building skills—ability to engage with technical and non-technical audiences.
- Experience running community events, AMAs, and engagement programs.
- Bonus: Experience working with developers, AI influencers, and enterprise SaaS communities
Base Compensation Range:
$122,000 - $160,000 USD
Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.
- Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.
Salary : $122,000 - $160,000
