Background

Movn Health is hiring a contracted Medical Assistant (based in San Diego, CA and surrounding areas only). As a Medical Assistant your work directly impacts patients’ ability to lead longer, healthier lives by supporting care teams, streamlining clinical workflows, and proactively identifying patient needs. You will be responsible for chart preparation, triaging clinical alerts, managing provider communications, and following up on patient progress—all in a virtual care setting.

This role requires exceptional organizational skills, attention to detail, and a proactive mindset to ensure seamless operations in a fast-paced, tech-enabled environment. By leveraging technology and efficient processes, you will help us deliver high-touch, patient-centered care that prevents complications and improves health outcomes. This is a contracted position that involves being in-office in Rancho Bernardo..

About Movn Health

Movn Health, is a telehealth cardiovascular services company that is increasing access to cardiac rehab and helping patients recover faster at home through an innovative app-based virtual cardiac rehab program. Our mission is to provide equitable access to high quality cardiovascular care so people can live longer, healthier lives. Our program combines evidence-based guidelines, behavior science, remote monitoring and tele-health coaching to engage patients to adopt heart-healthy lifestyles and improve their wellbeing. Our programs were developed in collaboration with Stanford Medicine and is based on 20 years of research on over 70,000 patients across six randomized clinical trials. Our program has successfully improved cardiac rehab participation rates, member outcomes and lowered readmission at marquee organizations like CDPHP, Kaiser Permanente, Highmark Health Plan, Allegheny Health Network and the Veteran Affairs.

Functional Responsibilities

• Chart Preparation: Ensure patient charts are up to date before provider appointments, including patient questionnaires, lab results, imaging reports, medication lists, and patient history, follow up to complete records if not so.
• Triage Clinical Alerts: Monitor the clinical dashboard for alerts (e.g., abnormal vitals, medication adherence issues) and escalate appropriately.
• Follow-up with Providers: Communicate with external providers about patient issues, coordinate care plan transmission, and ensure timely provider responses. Send progress reports, reminders, and check-ins to support patient adherence to cardiac rehab programs.
• Re-Engage Patients: Communicate with patients who have been placed on pause due to a medical event or procedure and get them re-engaged.
• Reschedule Patients: Connect with patients who have cancelled or no showed to their appointment so they do not miss their session for the week.
• Medical Documentation: Accurately document patient interactions, provider recommendations, and care coordination efforts in the EHR.

• Flag Patient Concerns: Identify high-risk patients based on symptoms, adherence, and reported issues, ensuring early intervention.
• Physician / Provider Onboarding: Train new physicians or providers with onboarding and be responsible for monthly provider pay invoicing.
• Support Virtual Visits: Assist with virtual patient onboarding, troubleshooting tech issues, and ensuring smooth telehealth experiences.

• Collaborate with Care Teams: Work closely with nurses, providers, and health coaches to ensure holistic patient care.
• Quality Assurance: Ensure data accuracy, timely follow-ups, and compliance with clinical protocols.

Required Qualifications

• Required: Medical Assistant (MA) certification (CMA, RMA, CCMA, or equivalent)
• 1 years of experience as a Medical Assistant, preferably in a cardiology, internal medicine, or rehab setting
• Experience in telehealth or virtual care environments strongly preferred
• Familiarity with electronic health records (EHRs)
• Bonus: Additional certifications in EKG interpretation, telehealth operations, or chronic disease management

Metrics of Success

• All charts prepped and reviewed 24 hours before provider appointments.
• Alert Triage Response Time – Clinical alerts are reviewed, documented, and escalated within 1 hour of receipt.
• Follow-up Completion Rate – At least 95% of patient/provider follow-ups are completed within 2 business days.

Cultural Expectations & Core Values

1. We Always Lend a Helping Hand - Go the extra mile and be proactive in supporting patients and providers.
2. We Take Initiative and Make Things Happen – Whatever It Takes - Show ownership and accountability for patient follow-ups and clinical triage.
3. We Focus on Solutions, Not Drama - Offer constructive solutions instead of dwelling on obstacles.

Manager’s Expectations for Success

• Reliability: Consistently meet deadlines and follow through on tasks.
• Communication: Be clear, concise, and professional in all patient and provider interactions.
• Adaptability: Embrace new technologies and workflow improvements with enthusiasm.
• Team Player: Support colleagues and contribute to a positive, mission-driven culture.

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