Case Aide I - Child Support

This role involves processing child support applications, program referrals, case transfers, case reopening, and requests review or modifications by evaluating the specific circumstances of each case. This is done through investigative interviews with parties involved, as well as researching and collecting evidence from databases, employers, and internal or external agencies. The role also includes determining whether custody or parenting time has been established, analyzing data from other agencies to assess whether referrals to open or reopen cases are appropriate, and evaluating whether genetic testing is necessary. If so, the role coordinates the testing and ensures proper procedures are followed to maintain the chain of custody.

Additionally, the position evaluates cases for appropriate actions to establish, modify, or enforce court orders across two-state or countries, working in coordination with other jurisdictions. Managing a complex caseload, the role adheres to both state and federal guidelines, applying or adapting established processes and procedures as needed. The position also provides assistance to clients, interested parties, and applicable agencies by explaining complex procedures and processes, or by referring them to appropriate resources. Finally, they determine the appropriate enforcement remedies for each case based on individual circumstances.

Starting Pay $25.25/hour
Position is open until filled, with a priority deadline of noon on Monday, March 3,2025

Job Description

Department:  Health & Human Services                         Rating: B22
Supervisor Title:  Social Services Supervisor                  FLSA Status: Non-Exempt

Minimum Qualifications of Education and Experience:

High School Diploma or equivalent (G.E.D.); and high school degree, or the equivalent, and in addition either : 1) three years of clerical experience and/or experience working with the public.

• two years of clerical experience in public welfare/ human service agency; or
• two years of experience as Community Service Aide or similar experience in a private non-profit or other public agency; or
• two years of study at an accredited school with emphasis in behavioral sciences, business or closely related field.

Required License (s):

Incumbents in this class typically require:

• Valid Driver’s License or evidence of equal mobility

Nature of Work:

This position is responsible for making defined decisions in supporting clients by identifying community services and resources; providing specialized information regarding clients' needs; and providing direct services to clients when requested. Responsibilities may include providing information to participants; reviewing information; interviewing participants; and maintaining and coordinating the collection and maintenance of related files.

Level of Decisions:

Incumbents in this class are generally responsible for the outcome and performance of clearly defined objectives; apply standard operating policies and procedures and has responsibility in how
to approach and explain various programs to participants.

Direction Received/Provided:

Work is performed under limited direction, applying procedures and standards to specific situations.
May provide direction/guidance and delegate tasks to others on work methods and procedures.

Knowledge, Skills and Abilities Required:

• Basic human services principles, techniques and practices.
• Knowledge of general office procedures, practices and work methods.
• Knowledge of preparation and processing of departmental bookkeeping, accounts receivable and collection operations.
• Ability to comprehend and interpret information as it is given.
• Ability to maintain confidentiality.
• Ability to read and comprehend legislative rules and regulations.
• Applicable Federal, State, and local rules and regulations.
• Ability to provide customer service.
• Ability to conducting research for clients.
• Ability to work independently and pay attention to accuracy and detail.
• Ability to manage databases documenting clients’ progress and status.
• Ability to maintain records and files.
• Ability to use a computer and related software applications.
• Skilled in communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.

Persons with Disabilities:

The above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.

Physical Demands and Work Environment:

In compliance with Americans with Disabilities Act, the following represents the Physical and Environmental Demands: Work performed is sedentary in nature, and typically performed within the Government Center or a satellite office. May occasionally lift 15-20 pounds. Frequent wrist and finger manipulation due to high amount of filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to, computer, calculator, telephone, camera, and copier/scanner/fax machine. Occasional out of town travel may occur. Work interruptions are frequent. There is some pressure associated with project or activity deadlines. May also deal with individuals who may be emotionally charged. Additional physical/mental requirements that occur may not be listed above but are inherent in performing the position's essential functions.

Disclaimer:

This description is intended to describe the kinds of tasks and levels of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Access to Not Public Data:

A county employee in this position may encounter Not Public Data as defined by Minnesota or federal law in the course of the job duties. Any access to Not Public Data should be strictly limited to accessing the data that is necessary to fulfill the defined job duties. While data is being accessed, the employee should take reasonable measures to ensure the Not Public Data is not accessed by unauthorized individuals. Once the work reason to access the data is reasonably finished, the employee must properly store the Not Public Data according to the applicable provisions of Mower County employee policies and Minnesota or federal law. All employees are expected to become familiar with and comply with the requirements of the County’s Data Practices and Data Security Policies and a breach of these policies may lead to disciplinary action against the employee.

Salary : $25