Guest Services Ambassador

Responsibilities for Front Desk: 

• Greet and welcome guests proactively in a friendly, professional manner.
• Answer questions and provide information about MOXI and the surrounding area.
• Responsible for selling general admission tickets, Memberships, and programs to visitors, both at the Front Desk and at the self-serve kiosks.
• Abide by all Front Desk and cash handling policies and procedures.
• Learn and operate point of sale (POS) system with accuracy and efficiency.
• Answer and redirect phone calls and emails.
• Receive mail and packages and sort as appropriate.
• Manage guest requests, complaints, and praises in a positive, helpful manner.
• Direct internal concerns to management.

• Effectively manage queue lines while interacting with guests.
• Assist with special events at MOXI.
• Replenish informational brochures and pamphlets as needed.
• Maintain current knowledge of museum events, programs, Memberships, and exhibits.
• Support MOXI staff with light clerical duties including data entry, sorting, document assembly, and mail stuffing.
• Report all safety concerns to proper authorities.
• Make periodic public announcements.
• Implement guest surveys.
• Other duties as assigned.

Responsibilities for Greeter: 

• Welcome guests as soon as they enter the museum.
• Assist guests with use of our self-serve kiosks.
• Scan in tickets and check in MOXI Members.
• Be present in the store if there is no other staff member available.
• Wish every guest well as they exit the museum.
• Other duties as assigned.

Responsibilities for Museum Store: 

• Counting in the Store cash drawer.

• Assist the Museum Store Manager with restocking and tidying up of the Store space.
• Assist the Museum Store Manager with receiving store inventory, when needed.
• Be present in the store if there is no other staff member available.
• Ringing in transactions using the Store’s POS system.
• Closing out the Store cash drawer and deposit at the end of the business day.
• Other duties as assigned.

Requirements, Skills & Qualifications 

• Passion for creating a world-class museum that is recognized as a truly outstanding educational experience.
• Enthusiasm for working in an organization where change is frequent, the structure is evolving, and flexibility, teamwork, and good humor are absolute necessities. 
• Excellent customer service skills.
• Excellent interpersonal skills: must be receptive to the ideas of others and able to work cooperatively to prioritize tasks and accommodate many different and conflicting concerns.
• Strong communication skills, both oral and written.
• Must be able to maintain confidentiality with sensitive information.
• POS and cash handling experience.
• Ability to multitask and prioritize in a fast-paced, busy environment.
• Conscientious and detail-oriented; must have an appreciation of the necessity of following through with paperwork, record-keeping, and documentation.
• Ability to organize and prioritize varied tasks in a manner that most effectively serves the needs of the organization.
• Proficiency in all Microsoft Office applications and ability to learn new systems and adapt to emerging technologies.
• Awareness of issues relating to access and inclusion and the ability to build inclusive and accessible programs.

• Spanish fluency a plus. 

Reasons to apply: 

• Growth-centered work environment that includes professional development opportunities.
• Fun and creative organizational culture.
• Free membership after 3 months
• Tickets for family and friends - 4 annually
• Free admission into local museums including, Santa Barbara Museum of Art, Lotusland, and Santa Barbara Zoo.

• Free ASTC membership for museums across the country.
• Discounts for Happy Hours at MOXI (if 21 ).
• Free coffee and snacks
• Monthly events for Staff (Birthday, employee celebrations, etc.)

Benefits 

• 40 Hours of Paid Sick Time – accrued.