What are the responsibilities and job description for the Technical Support Specialist position at Moxy Solutions, LLC?
Location: Mission Viejo, CA
Reports To: Partner & VP of Operations
Principal Purpose of Position:
The Technical Support Specialist provides company-Wide technical services in the installation, configuration, repair, maintenance, troubleshooting, and diagnosis of network hardware, computer hardware, peripheral equipment, and software for all company devices
Duties and Responsibilities:
- Accept support requests and questions directly from employees, including via ticketing system, emails, and phone calls
- Perform first tier of troubleshooting on all support requests
- Escalate support requests to proper team once necessary information is gathered
- Install, maintain, and troubleshoot technology including but not limited to, Windows PCs, printers, peripherals, network equipment, cabling, wireless access points, etc.
- Create and maintain updated documentation for all processes
- Be Available for requests during and outside regular business hours
- Assist the system administrators with technical tasks as requested (account management, software updates, testing solutions, etc.)
- Improve existing processes, workflows, and systems
- At all times demonstrate professional, responsible behavior
- Perform other duties as assigned by the infrastructure manager
Education and Experience:
- Experience in offering technical assistance to end users while maintaining a positive attitude
- Experience in a helpdesk or desktop support type role
- Experience and knowledge in basic hardware and network troubleshooting
- Industry Certifications are a plus-CompTIA A , CompTIA N , CCNA
About you-Traits:
- Hands on Learner-You like rolling up your sleeves and getting your hands dirty, testing new ideas, trying new products, and learning by doing
- Team Oriented-You have a passion for working and collaborating with people to solve problems on the fly
- Passion for Client Service-You are an engineer who loves working with end users
- Problem Solver-You relish the challenge of determining the root cause behind issues and finding new methods to solve problems
- Entrepreneurial
- Local and Global Thinker-You are able to operate at both a micro level and at a macro level
- Multitasker
- Excellent Communication skills, written and verbal, a must
- Continuous learner-You love learning new things and applying your newly gained knowledge. Whether this be from continuing education at a university, obtaining certs, or attending conferences, you are constantly absorbing new technology and finding ways to implement it
Our Employees Enjoy:
- 401K
- Medical, vision and dental insurance
- Paid vacation, sick and personal time
- Holiday pay
- Career advancement opportunities
Position type: Fulltime
Work Environment:
The work environment consists of exposure to physical conditions typical of a normal office environment. The receptionist’s work space is located in a high-traffic area. The noise level is low.
Travel Required:
There is no travel required in this position.
Affirmative Action/EEO Statement:
Automotive Product Consultants is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. APC makes hiring decisions based solely on qualifications, merit, and business needs at the time.