Sales

The role involves selling telecom products/services to small-to-medium sized businesses on a commission basis. Sales reps earn commissions and bonuses tied to their sales performance. They prospect, identify customers, and use strategies like cold calling and networking. The role includes training to develop an entrepreneurial mindset, emphasizing resilience, creativity, adaptability, and risk-taking. The goal is to foster a business owner's perspective to address challenges with an entrepreneurial spirit.

Qualifications

• Goal-Oriented: Self-motivated and driven by achieving and exceeding sales targets and quotas. Ability to work independently as well as collaborate with the sales team to achieve collective goals.
• Customer-Centric Mindset: Strong focus on customer satisfaction and delivering a positive experience from initial contact to post-sale follow-up. Ability to nurture leads and build lasting relationships for repeat business.
• Team Player: Collaborative, with the ability to work closely with other sales professionals, marketing teams, and customer support to ensure seamless client experiences.
• Adaptability:
• Comfortable working in a fast-paced, evolving environment with the ability to adapt to new technologies, tools, and industry trends.

Responsibilities

Prospecting and Lead Generation:

• Identify and target potential business clients through outbound calls, emails, and other communication channels.
• Conduct market research to identify new opportunities, industries, and decision-makers in the telecom space.
• Qualify leads and generate sales opportunities by engaging with prospects and understanding their telecom needs.

Follow-Up and Relationship Management:

• Proactively follow up with leads and customers to move them through the sales pipeline and ensure timely responses to inquiries.
• Build and nurture long-term relationships with existing customers to encourage repeat business and referrals.
• Provide post-sale support, ensuring that customers are satisfied and their needs are met with ongoing telecom solutions.

Collaboration with Internal Teams:

• Collaborate with the marketing team to align on lead generation strategies and campaigns.
• Work closely with the customer support and technical teams to ensure smooth onboarding and resolution of any issues for customers.
• Share customer feedback and market insights with relevant teams to help improve products and services.

Product and Market Knowledge:

• Stay up-to-date with the latest trends and advancements in the telecom industry, as well as the company’s product offerings.
• Continuously enhance knowledge of telecom services to better address customer needs and provide accurate recommendations.
• Participate in product training sessions and sales meetings to stay informed on new features and services.

Reporting and Documentation:

• Maintain accurate records of all sales activities, customer interactions, and transactions in the CRM system.
• Provide regular sales reports and forecasts to management on lead status, opportunities, and closing projections.
• Document customer requirements and feedback to ensure smooth communication across teams.

Customer Retention and Upselling:

• Identify opportunities for upselling and cross-selling additional telecom services or upgrades to existing clients.
• Work with customers to ensure they are fully utilizing the products and services purchased, offering solutions that enhance customer satisfaction and retention.

Compliance and Best Practices:

• Ensure adherence to company sales policies, procedures, and ethical standards in all interactions with clients and prospects.
• Maintain a high level of professionalism in all communications and demonstrate a commitment to delivering exceptional customer service.

Job Type: Full-time

Pay: From $87,614.00 per year

Benefits:

• Employee discount
• Paid time off

Shift:

• Morning shift

Ability to Commute:

• Newington, CT 06131 (Required)

Work Location: In person

Salary : $87,614