What are the responsibilities and job description for the Technical Services Administrator position at MP: Wired for HR?
Overview of the Job
We are looking for an experienced Operations Manager Service Team to join our team. As a key member of our Service department, you will be responsible for overseeing staff, delegating tasks, and ensuring excellent customer service. With your strong organizational and analytical skills, you will be able to communicate effectively across departments.
Key Responsibilities
- Manage departmental payroll
- Schedule and oversee staff
- Delegate inventory and EPASS reporting review & delegation
- Communicate with customers via Package AI (online chat), email, and phone
- Elevate customer experience through effective communication and staff management
Requirements
- Bachelor's degree in a relevant field or equivalent technical certifications/substantial experience in technical service leadership
- At least 5 years of experience in management roles within the service industry
- Proven experience in project management, training development, and technical systems implementation
- Strong organizational, analytical, and communication skills
- Ability to lead high-performance technical teams
