What are the responsibilities and job description for the Customer Service Representative position at MPG Group US?
Job Overview:
To engage with customers across social media platforms. You'll provide exceptional customer service, answer questions, and ensure a great brand experience.
Key Responsibilities:
- Respond to customer inquiries on social media.
- Use insights to improve customer engagement and provide feedback to the team.
- Track and meet response time and customer satisfaction goals.
- Stay updated on trends and beauty products.
- Document issues and maintain accurate CRM records.
Qualifications:
- Bachelor’s degree required.
- 1-2 years of social media or customer service experience.
- Strong communication and writing skills.
- Proficiency in Microsoft Office tools.
- Interest in beauty, fashion, or lifestyle brands.
Schedule:
- Flexible, includes weekends when needed.
Job Type: Full-time
Pay: $24.00 - $25.00 per hour
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $24 - $25
