What are the responsibilities and job description for the Senior Account Director position at Mploy Staffing Solutions Ltd?
About the job Senior Account Director
Job Summary :
The Account Director is responsible for the development of ongoing business relationships and leads and manages a large piece of business and client engagements. The position is responsible for the overall client satisfaction, strategic quality of service, and on-budget completion of the agency's services.
Key Responsibilities include :
- Manage solid client relationships and assigned account staff and oversee client satisfaction, retention, and growth.
- Interfaces with high-level clients such as the Marketing Director or Chief Marketing Officer.
- Identify client requirements and develop accountable marketing programs to deliver business results.
- Support client strategic planning needs and execute an engagement strategy in collaboration with the team and discipline leads.
- Manage account P&L from negotiating statements of work and retainers to making sure work is delivered on budget, according to the proper terms.
- Independently lead and make decisions that properly balance the needs of accounts such as those of clients, internal goals, and teams.
- Serve as a business development resource and actively pursue new revenue sources as well as participate in strategic development of new business such as RFP responses and proposal writing.
- Support the Director of Client Engagement with the management of the Account Team which includes : providing adequate training, overseeing and conducting performance reviews, and resolving issues / problems.
- Ensure the use of best practices and effective processes across the department and agency.
Additional Qualifications :
