What are the responsibilities and job description for the Desktop Support Technician position at mPower Software Services?
At mPower Software Services, our goal is to be the most respected IT solutions provider and technology services Company. We consistently deliver exceptional IT services with superior results to each of our clients. We accomplish this by retaining highly skilled employees, then motivating them to ever greater levels of technical excellence, integrity, achievement, passion, performance and professionalism.
Since our founding in 1994, exceeding our customers’ expectations has been fundamental to every service we deliver. This is evident in our superior reputation and client references which span from Fortune 500 leaders to the U.S. Government. mPower delivers the most effective IT solutions available through a mature but dynamic model that recognizes and responds to changes in technology, markets, and each client’s business objectives. Learn more about mPower’s IT services and see the difference at www.mPowerss.com
Job Description:
Minimum skills and expertise
- 2 to 3 years of progressive experience in groups responsible for technical services for hardware/software engineering, and production support.
- 2 years with Microsoft Windows Desktop Operating Systems (XP & 7), Microsoft Office 2010 Suite.
- Familiar with TCP/IP, LAN/WAN and multiplatform environments.
- Strong technical knowledge and aptitude in the areas of networks, network topologies, PC workstations (configuration and connectivity), network file servers, applicable software and troubleshooting techniques.
- Excellent problem solving skills.
- Experience troubleshooting network printers is highly desired.
- Ability to recognize network server problems or network infrastructure issues.
- Good knowledge of the business environment, IS infrastructure including software development, computer operations, network operations and telecommunications.
- Candidate must have a vehicle and be available to travel between multiple Client sites as required.
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Benefits:
- 401(k)
Schedule:
- Day shift
- Monday to Friday
Ability to Commute:
- Philadelphia, PA 19122 (Required)
Ability to Relocate:
- Philadelphia, PA 19122: Relocate before starting work (Required)
Work Location: In person
Salary : $25 - $28
