HR Operations Manager

Overview

The HR Operations Manager plays a critical role in ensuring the efficiency and effectiveness of HR processes, systems, and compliance. This role oversees onboarding and offboarding, HR systems and technology, benefits administration, compliance, data integrity, contingent workforce management, reporting, and special projects. The ideal candidate will have experience managing HR operations, including both onshore and offshore resources, and will thrive in a fast-paced, dynamic environment. Experience with UKG is highly preferred.

Responsibilities

· Manage end-to-end processes for new hires and terminations, ensuring a seamless experience and compliance with company policies.

· Manage the onboarding, tracking, and offboarding of onshore and offshore contingent workers, including 1099 contractors and third-party vendor resources.

· Maintain and optimize HR systems (e.g., HRIS, ATS, Performance); ensure data integrity across HR systems, maintaining accurate and up-to-date employee and contractor records.

· Oversee and manage leave administration and paid time off programs, ensuring accurate tracking, compliance with company policies and labor laws, and timely communication with employees and managers.

· Oversee the timesheet submission and approval process for employees and contingent workers.

· Generate and pull reports from HR systems to provide actionable insights, track key metrics (e.g., headcount, turnover, compliance), and support data-driven decision-making for leadership and HR initiatives.

· Create and manage workflows for HR processes, including approvals for employee changes, system updates, and compliance tasks.

· Serve as the primary contact for inquiries received via the HR inbox, ensuring timely and accurate responses; escalate complex issues to the appropriate HR team member or department as needed.

· Oversee the development, maintenance, and enforcement of all company policies and procedures. Ensure the policies and procedures manual is up-to-date and compliant with applicable laws and regulations, implementing updates as needed to reflect changes in legal requirements or organizational practices.

· Manage compliance training programs (e.g., HIPAA, security awareness, etc.) and ensure all employees and contractors meet requirements.

· Process and track employee status changes, including promotions, transfers, and terminations, ensuring accurate records in HR systems.

· Oversee third-party vendor relationships, including contract management, service level agreements, and performance tracking.

· Act as a liaison with benefits broker and vendors to resolve employee inquiries and ensure timely updates; oversee benefits enrollment and communications.

· Lead or participate in HR-related special projects, such as system implementations, policy updates, or organizational change initiatives.

· Additional scope and responsibilities as assigned.

Qualifications

· Bachelor’s degree in Human Resources, Business Administration, or a related field.

· 5 years of experience driving HR operations, with a strong understanding of HR systems, benefits administration, and compliance.

· Experience managing contingent workforce processes, including offshore resources and third-party vendor relationships.

· Experience with UKG is highly preferred.

· Proficiency in HR technology, such as HRIS (e.g., UKG, Workday), ATS, and payroll systems.

· Strong organizational and project management skills, with the ability to handle multiple priorities in a fast-paced environment.

· Excellent communication and interpersonal skills, with the ability to build strong relationships across teams and vendors.

· Knowledge of labor laws and regulations, including compliance requirements for contingent workers.