What are the responsibilities and job description for the CSR Dispatcher position at MPR Logistics LLC?
CSR Dispatcher
Essential Duties and Responsibilities include the following.
Ensure all jobs dispatched are dispatched to drivers in accordance with their route in the most effective and efficient manner.
Stay in frequent contact with customers and advise on board times, delivery times, POD's any issues, and ensure customer expectations are consistently met.
Communicate with customers to ensure all details on orders are correct; communicate any special instructions from the customer to the driver.
Ensure all company policy and procedures are followed as well as all federal state and local rules and regulations.
Communicate effectively with customers by explaining pricing, and time differences within each services level providing the most cost-efficient option for the customer.
Communicate with drivers the pick-up and delivery time frames, locations they will be picking up from and delivering, as well as point of contact, description of the materials being moved i.e. dimensions, weights and type of material.
Ability to multitask, and communicate in a calm and respectful manner.
Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience - High School Diploma or equivalent, or combination of education and experience.
Language Skills-Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine and custom reports as well as correspond easily with internal customers. Ability to speak effectively before groups of HSS employees.
Mathematical Skills - Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.
Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills - To perform this job successfully, an individual must have intermediate knowledge of MS Office Applications. Knowledge Customer Inventory Control and Courier software a plus.
Certificates, Licenses, Registrations - Successfully pass TSA Security Threat Assessment/Testing; valid state issued Drivers' License.
Critical Customer Service Skills- A passion for taking care of customers and excellent communication skills; a willingness to be flexible, self-motivated, and goal oriented; a work ethic based on dedication to the company and its mission.
Work Remotely
- No
