Customer Care Representative

JOB DESCRIPTION

Job Title: Customer Care Representative

Classification: Hourly/Non-Exempt

Reports to: TBD

Location: Marion

Position Type: Full-time

Job Summary:

This role is responsible for handling sales inquiries, providing excellent customer service, and managing organizational tasks.

Essential Job Functions:

Must effectively carry out the essential duties and responsibilities of this position in a manner that consistently demonstrates Morganton Pressure Vessels core values in a positive manner. Other duties may be assigned.

• Respond to customer inquiries and provide product information.
• Assist customers in the sales process, guiding them through product options and purchasing decisions.
• Handle order processing, including order entry, tracking, and invoicing.
• Build and maintain positive relationships with customers to ensure satisfaction and encourage repeat business.
• Manage large amounts of incoming phone calls/emails
• Be the first point of contact for customers seeking assistance.
• Process daily PO’s and confirmation to customers
• Generate follow up lists and share recovery/build plans
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Communicate with customers via phone and email.
• Address customer concerns, inquiries, and feedback promptly and professionally.
• Provide after-sales support and assistance, ensuring a high level of customer satisfaction.
• Maintain accurate and organized records of customer interactions and transactions.
• Collaborate with team members to improve overall efficiency and workflow.
• Ability to multi-task, prioritize, and manage time effectively
• Escalate serious problems to the management team.
• Ensure customers’ requests are followed up with, either by phone or email.
• Providing introductory information to prospective and new customers

Qualifications:

• High school diploma or equivalent preferred.

Knowledge, Skills, and Abilities:

• Excellent communication skills, both written and verbal.
• Strong organizational abilities with attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in using basic computer applications (e.g., Microsoft Office, Outlook, Excel, Word, etc.).

Travel: This position requires up to 0% local travel.

Morganton Pressure Vessels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Work Location: In person