What are the responsibilities and job description for the Strategic Account Manager position at MPX-SFX?
MPX of Portland, ME is seeking a dedicated full-time Strategic Account Manager to join our team, focusing on exceptional client servicing, support, and client management. Are you adept at managing client relationships, providing unparalleled support, and adept at navigating complex client needs in a dynamic environment? Join an innovative company that recognizes and values your expertise in creating and maintaining strong client connections centered around responsiveness and solving complex business problems.
Compensation & Benefits:
This role offers a competitive salary, commensurate with your experience in client management and support. Our comprehensive benefits package includes medical, dental, HSA, 401(k), PTO, paid holidays, FSAs, disability coverage, life insurance, tuition reimbursement, a wellness program, and engaging company events.
About MPX:
As a technology-forward fulfillment and critical communications firm in Portland, Maine, MPX has been celebrated as one of the Best Places to Work for eleven consecutive years. We thrive on delivering pivotal moments—those crucial interactions that define customer perception and loyalty. Our team is driven to elevate our core values, ensuring every client interaction fosters loyalty and advocacy.
Key Responsibilities:
- Act as the primary contact for enterprise clients, addressing day-to-day needs and inquiries promptly and with strong business ascumen.
- Champion client satisfaction by adhering to and exceeding established service agreements.
- Collaborate closely with management, technology and production teams to deeply understand client needs, providing solutions that go beyond expectations.
- Oversee the full lifecycle of client orders, from data intake to final delivery, ensuring a seamless experience.
- Generate detailed reports to keep clientsand internal stakeholders informed and engaged.
- Proactively track and monitor delivery metrics, ensuring all service levels are achieved.
- Lead client meetings with a focus on accountability and results, maintaining a transparent line of communication.
- Identify and communicate client needs and business opportunities, ensuring responsive adaptation to client feedback.
- Resolve client issues promptly, working in concert with internal teams to uphold client satisfaction.
Required Skills & Experience:
- A strong foundation in client servicing, with a proven ability to manage complex client portfolios with high client satisfaction.
- Demonstrated excellence in working with senior leadership internally and with clients.
- Exceptional organizational skills, with the capability to multitask and manage complex client needs in a fast-paced setting.
- Excellent communication skills, capable of leading discussions and maintaining comprehensive documentation.
- Agility and adaptability, with a readiness to respond to changing client and business demands.
- A team player mindset, embodying our core values of Trust, Respect, Integrity, and Teamwork.
- A proactive approach to building client loyalty and uncovering new opportunities within existing accounts.
Join MPX: Embark on a fulfilling career path where your expertise in client management, support, and service is valued and pivotal to our shared success. Apply today to become a part of our dynamic team, dedicated to making every client interaction a moment of truth.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
