Strategic Account Manager

Duties/Responsibilities:

• Serve as the primary contact for clients in assigned portfolio on day to day requests and inquiries.
• Manage to established client standard agreements to ensure customer satisfaction.
• Partner with management to understand clients’ needs and exceed expectations.
• Manage all aspects of client orders from data submission through delivery.
• Develop and provide detailed reporting.
• Track, monitor, and report on delivery performance to ensure all metrics and SLAs are met.
• Submits quotes with detailed specifications and requirements to technoloy.
• Facilitate client meetings and have accountability for deliverables.
• Inform management on customer needs and business opportunities as needed.
• Inform and participate in the resolution of client impacting challenges.
• Parter with internal teams to ensure that all client expections are met.

Required Skills/Abilities:

• Demonstrate a commitment to industry specific knowledge, processes, practices, tools, and behaviors with a proven track record of project participation or management.
• Confidence and experience working with senior-level leadership both internally and externally.
• Experience managing client portfolios.
• Attention to detail and strong multi-tasking skills.
• Can communicate effectively, lead meetings, and maintain documentation that is shared with customers, sales, and management.
• Is flexible and can adapt to change.
• Works well in diverse teams with a sense of urgency, while being willing and able to make course corrections as the business and clients evolve.
• Has the core values of Trust, Respect, Integrity, and Teamwork and is accountable for their actions.
• Comfortable working in a fast-paced environment with a high tolerance for high-volume daily client requests.
• Positive attitude.
• Proven experience building client loyalty
• The ability to ask probing questions to identify new opportunities within the existing portfolio.