Appliance Repair Service Professional - We will train the right person!

Do you get excited when figuring out how things work? Do you love the challenge of troubleshooting something that’s broken? Would you like to have a part in improving the home life of your neighbors? Are you good working with your hands?If so, we are looking for you!

Mr. Appliance of Greater Little Rock is looking for Appliance Repair Service Professionals. We are interested in speaking with folks with years of appliance repair experience, but also those that have some background working with their hands and wanting to get into appliance repair as an apprentice.

If you value working with people you actually like, having fun while you work, and protecting your free time, this is the place for you. You’ll enjoy working with our team. Oh, and did we mention… no nights or weekends?!?!

We’ll also give you the ongoing training that you’ll need.

Your Responsibilities as an Appliance Repair Service Professional

As an Appliance Repair Service Professional, you are the key component in providing excellent customer service by providing high-quality maintenance services for our customer’s appliances. Due to the extensive mechanical and electrical work needed to safely diagnose and repair appliances, this is a safety sensitive position.

Here are your primary responsibilities:

· Use Company provided vehicle to diagnose and repair home appliances and equipment.

· Provide cost estimates for repairs.

· Provide world-class customer service through going above and beyond to make each customer interaction so memorable that they can't wait to tell others about it

· Effectively communicate with the customer to ensure they understand the services needed.

· Order parts and ensure efficient use of company materials.

· Collect payment for work performed.

To Succeed in this Role as an Appliance Repair Service Professional, Here’s What You Need:

Exceptional Customer Service: In this role, you are the face of the company. You get to show off your ability to deliver a great customer experience, showing empathy toward the customer. You are there to

accurately diagnose and solve their problem so they can get back to running an efficient household.

Getting from Diagnosis to Solution: You aren’t just there to explain what’s wrong – you also need to help the customer understand what needs to be done so that you can resolve their issues quickly.

Quality of Work: This role requires critical thinking skills and the ability to problem solve. This ensures that our customers are satisfied, and the job gets fixed correctly, the first time. "Guessing at" the problem and solution is not welcome here, nor are only parts changers!

Efficiency: In order to respond to all of our customer’s needs for the day, you’ll need to be efficient with your time and the speed at which you can complete repairs.

Punctuality and Reliability: Our customers are anxiously waiting for your help! To deliver a great experience, you need to be available and show up on time.

Pride in the Details: If you keep your work vehicle clean and organized, and value attention to detail in completing customer information and reports, you’ll fit right in.

Ongoing Training: New appliances and features come out all the time, so there is a need for regular training. You aren’t afraid to research new equipment and take advantage of training opportunities to expand your knowledge and skills.

Job Requirements

The following are the minimum requirements to be considered for the Appliance Repair Service Professional position.

· High school diploma or equivalent

· Must be at least 21 Years Old

· Valid driver’s license and clean driving record

· Experience working in a technical field or performing field service

· Experience understanding electrical diagrams and the knowledge of how to use a multimeter

· Must possess your own hand tools

· EPA Type 1 Certification or higher preferred

Previous experience of one year or more in appliance repair is a plus!

Benefits & Pay

The pay for this position will be weekly salary during training followed by straight commission. Depending on your drive to learn appliance repair, our technicians earn on average $60,521 after their first year with us. You also will have the opportunity to further your career through training opportunities.

What we have to offer:

· No on-call or weekends: We value having a solid work-life balance. We work to make a living, without being overworked. Saturdays are optional if you need a day off in the week but don't want to take a hit to your paycheck!

· Day Shift - This position begins each day around 8:00 AM. We work with each individual as we can to ensure their start time can work with their home life. No on-call or late nights!

· Paid Training: We will train you and help you build a career.

· Company-Provided Perks: We provide you with a company vehicle that you take home every day, uniforms, specialty tools, ongoing training, and an iPad.

· Benefits: Health, Dental, and Vision benefits are offered after 90 days of employment.

· Retirement: Company retirement program with company match!

· Fun Team Environment: We stand by our culture and build our team with people that love what they do.

If you enjoy taking care of the customer, are awesome at troubleshooting, and love working with your hands and technology, a career at Mr. Appliance as an Appliance Repair Service Professional could be your future!

Apply today!

Job Type: Full-time

Pay: $40,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Paid training
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $40,000 - $80,000