What are the responsibilities and job description for the Service Representative position at Mr. Appliance?
Overview
We are seeking a skilled and customer-focused individual to join our team as an Appliance Repair Liaison. This role is ideal for those who enjoy helping others and are passionate about providing exceptional service. As an integral part of our team, you will be responsible for handling service requests and customer complaints in a professional and courteous manner.
The successful candidate will possess strong written and verbal communication skills, be detail-oriented with strong data entry skills, and have a positive attitude. If you are a team player who can work independently and are eager to provide top-notch service, we encourage you to apply.
Responsibilities:
* Receive incoming calls in a professional and courteous manner
* Perform marketing and sales functions to sell additional work and earn business
* Complete work orders, return customer calls, and respond to customer complaints
* Perform other duties as needed which may include cross-training in related positions
Requirements:
* Minimum two years admin experience
* Strong written and verbal communication skills
* Detail-oriented with strong data entry skills
* Positive Attitude
* Team player who can work independently
