What are the responsibilities and job description for the Home Improvement Account Manager(Office) position at Mr. Handyman?
Job Description
We are seeking a friendly and outgoing business professional for our very fast-paced office environment. This position is designed for someone with little or no industry experience to join our team and to begin a lasting, upwardly-mobile career with a stable and growing company.
This is front office work that requires extensive customer interaction on the phone, and we strive for 100% customer satisfaction. This position involves extensive use of computers, paperwork, some sales, and juggling multiple office priorities.
We are a local General Contractor, with a focus on "smaller" projects in the size range of a few hours to a few weeks. We are experiencing unprecedented demand for our services, which means a full-time position with competitive wages. We're looking for Customer Service Reps with experience. Due to substantial customer contact, a clear voice with strong communication skills is a requirement.
At Mr. Handyman, we do quality work in nice homes and need experienced, motivated and organized staff who can work directly with customers to successfully complete current projects and open doors to future projects. Accordingly, excellent customer communication and independent work skills are also required. You must:
Pass a background and drug screen before being hired
Be highly organized and detail-oriented
Skills/ Requirements Job duties include, but are not limited to:
Answer phone and schedule appointments
Check email and voice mail for messages and return calls
Review schedule for day/week
Communicate and review jobs with technicians
Make appointment confirmation calls
Make follow-up calls
Data entry with 45 wpm typing skills
We use Microsoft Office, so a working knowledge of Word and Excel is a requirement.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $17 - $20
