What are the responsibilities and job description for the Senior Customer Service Representative position at Mr Handyman?

Are you ready to join a team that provides excellent service and value to our customers and our team members? At our firm, we're growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in Broward County and the Country. We're looking for a friendly and outgoing business professional to manage our fast-paced office environment.

Our firm is known for exceptional service, quality work, and our "Done Right Promise." We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

When you join our team, you get so much more than a job... you get a career you can be proud of, and the support of industry-leading software and business systems.

Why You'll Want to Join Our Team

Here are just a few of the benefits you'll receive when joining our team.

Competitive pay
Advancement and growth opportunities
Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
The pride that comes with applying your skills in a challenging and varied work environment
The opportunity to wow customers with a best-in-class customer experience and solutions
Flexibility with hours so you can take care of life's important events
And so much more...

Your Responsibilities as an Office Professional

Office and Lead management - You will hold responsibility for all customer communications while organizing work and managing schedules for our Service Professionals

Manage customer and team expectations - You'll communicate with customers and team members to help them understand what they need to have done and manage expectations about the scope of work and costs.

Office Operations - Payroll (ADP), permitting and accounts receivables and payables, team procedures, etc

Thrive in a terrific environment - You'll lead by delivering a great experience that wows every customer. You will promote the strength of "one team" and embrace our code of values

How We'll Measure Performance

Here are some of the ways that we'll measure your performance in the role.

Quality of Work - Our value comes from meeting and exceeding our customers' expectations at every touch point

Customer Satisfaction - You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.

Efficiency - Doing the job well and doing the job in a timely manner are critical to success in this role.

What We Want From You

Culture alignment -Team Work is the first priority for success

High EQ and stability to focus on consistent improvements to our processes

Bought into the vision - Growth, P&L Management,

Meets our expectations, focus on full team success as a respected professional

To Succeed in this Role

Be highly organized and detail oriented

Possess excellent customer communication and independent work skills

Have computer experience with MSOffice, ADP, Permitting systems, and particularly Service Titan

Be a self-starter and instill success to those around you

Be the servant leader that drives team greatness.

Job Requirements

These are the minimum requirements to be considered for this position.

Live within the area, Broward County a Must!!

Have 8 years of experience in an office setting

Have 2 years supervisory / management experience

Solving problems must come easily to you

Complete a background check

Professional communication and phone skills

Benefits & Pay

The pay range for this position is $48,000- $60,000 and is dependent on your experience.

Additionally, bonuses for revenue and profitability targets

401K

Paid Sick, Holiday and Vacation time

Still with us? Great!

Remember, we're looking to hire only the best. If that's you, APPLY TODAY!

Should you meet the requirements for the position, our system will schedule you for an interview immediately.

This job description is meant to describe the general nature and level of work being performed in our Broward Office Location.

Salary : $48,000 - $60,000

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