What are the responsibilities and job description for the Customer Service Representative position at Mr. Rooter and Mr. Handyman of Fort Smith?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our clients and ensuring their needs are met promptly and effectively. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to handle various tasks in a fast-paced environment. If you are passionate about helping others and thrive in a dynamic setting, we would love to hear from you.
Responsibilities
- Communicate effectively with customers via phone, email, and chat to address inquiries and resolve issues.
- Provide outstanding client services by understanding customer needs and delivering appropriate solutions.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Conduct outbound calling as necessary to follow up on customer inquiries or provide additional support.
- Analyze customer feedback and data to identify trends and improve service delivery.
- Type efficiently while managing multiple tasks simultaneously in an office setting.
- Assist multilingual customers, particularly Spanish-speaking clients, ensuring clear communication and understanding.
Experience
- Previous experience in customer service or client-facing roles is preferred.
- Proficiency in data entry with attention to detail is essential.
- Strong communication skills, both verbal and written, are required.
- Experience with outbound calling is a plus.
- Multilingual abilities, especially in Spanish, are highly desirable.
- Familiarity with office software and tools will be beneficial for daily operations.
Join us in delivering exceptional service and making a difference in our customers' experiences!
Job Type: Full-time
Pay: $15.50 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Experience:
- Data entry: 2 years (Required)
- Customer service: 2 years (Required)
Ability to Commute:
- Fort Smith, AR 72903 (Required)
Ability to Relocate:
- Fort Smith, AR 72903: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $16