What are the responsibilities and job description for the Sales & Service Representative position at MRC Global?
MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.
Overview
The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & Service Representative creates and/or enter quotes, process customer orders, and resolve customer issues. The Sales & Service Representative plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance.
Key Duties & Responsibilities
California Employee Data Collection Notice
Overview
The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & Service Representative creates and/or enter quotes, process customer orders, and resolve customer issues. The Sales & Service Representative plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance.
Key Duties & Responsibilities
- Respond to customer requests for quotes by sourcing products from existing Company inventory or buying them out externally; build quotes that simultaneously create value for the customer and profitability for MRC Global.
- Identify and actively pursue sales opportunities to contribute to overall sales growth.
- Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales growth.
- Utilize MRC Global systems/software to create quotes, locate available products/material, process customers’ orders, create vendor purchase orders (PO), and other tasks related to customer needs.
- Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and KPIs.
- Verify the on-time shipping/delivery status of pending inbound and outbound shipments; communicate status proactively with the customer and adjust product sourcing efforts if needed.
- Proactively respond to customers’ needs and concerns with options by use a problem-solving approach.
- Validate that products specified in customers’ quote requests are permitted per their respective approved manufacturer’s list (AML) or other customer-provided specifications.
- Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/processes; consult with manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience.
- Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs.
- Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process.
- One (1) or more years’ experience in a dedicated customer-facing role, inside sales, and/or warehouse services; OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor’s degree, preferably with studies in industrial or sales.
- Competent in the use of computers and software applications.
- Ability to communicate and promote ideas and transfer detailed knowledge to others.
- Ability to effectively present information in one-on-one and small group situations.
- Attention to detail; works with a sense of urgency.
- Frequent driving/traveling.
- Able to interact with others frequently.
- Most work is performed at a desk or in front of a computer.
- Able to sit/stand for long periods of time.
California Employee Data Collection Notice
