What are the responsibilities and job description for the MDM Support Engineer - Onsite in MA position at MRCC?
Requirements
At least 1 year of hands-on experience in IT Asset Management, IT Customer Support, IT Service Delivery, IT Business Analysis, or other IT related fields. Experience working in state government is preferred but not necessary.
Basic knowledge of Mobile Device Management (MDM), Enterprise Mobility Management (EMM), tools such as Workspace One (AirWatch), Verizon MDM, Apple Business Manager, and Microsoft Intune is a plus.
Knowledgeable with both iOS and Android devices.
Working knowledge of cellular carrier ordering portals.
Working knowledge of mobile device service, plans and features
Strong customer and team orientation with a focus on collaboration, an ability to work independently, and a high level of professionalism and quality.
Willingness to grow and learn with a new IT team in a cutting-edge technology discipline
Strong organizational and customer service skills with attention to detail.
Excellent written and verbal communication skills; interpersonal and collaborative skills; with the ability to effectively relate and communicate at all levels, including explaining technical matters in business terms.
Ability to plan and prioritize workload to meet implementation schedules and minimize schedule conflicts.
QUALIFICATIONS (Education, Years’ Experience, Certificates) :
Equivalent combination of education and work experience desirable.
Mobility Platform Certifications (Workspace One (AirWatch), Intune, MobileIron, etc.) optional but preferred
Education
Years of Experience
3 years