Job Description

We are seeking a highly skilled IT professional with expertise in IT Asset Management, IT Customer Support, and IT Service Delivery. The ideal candidate will have at least 1 year of hands-on experience in these fields or related areas, with a strong preference for experience working in state government.

Key Responsibilities

• Manage mobile devices, including iOS and Android, using tools like Workspace One (AirWatch), Verizon MDM, Apple Business Manager, and Microsoft Intune.
• Work closely with cellular carriers to order and manage mobile device services, plans, and features.
• Provide exceptional customer service, collaborating with team members and stakeholders to ensure seamless support and issue resolution.

Requirements

• At least 1 year of hands-on experience in IT Asset Management, IT Customer Support, IT Service Delivery, IT Business Analysis, or other IT-related fields.
• Basic knowledge of Mobile Device Management (MDM) and Enterprise Mobility Management (EMM).
• Knowledgeable with both iOS and Android devices.
• Working knowledge of cellular carrier ordering portals and mobile device service, plans, and features.
• Strong customer and team orientation, with a focus on collaboration, independence, and professionalism.
• Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to explain technical matters in business terms.
• Ability to plan and prioritize workload to meet implementation schedules and minimize schedule conflicts.

Qualifications

• Equivalent combination of education and work experience desirable.
• Mobility Platform Certifications (Workspace One (AirWatch), Intune, MobileIron, etc.) optional but preferred.

Education

Years of Experience: 3