What are the responsibilities and job description for the Operations Manager, North America position at MRI Software?
POSITION SUMMARY:
As the Operations Manager, you will be responsible for the leadership and execution of our North America Operations team. The Operations Manager will play a key role in overseeing the day-to-day operations of the business, ensuring that processes, workflows, and teams are optimized to meet the company's goals. This individual will manage and improve operational efficiency, implement best practices, and drive continuous improvement to support the delivery of high-quality software products and services.
RESPONSIBILITIES:
- Ensure operational teams are equipped to deliver superior client service and maintain high levels of client satisfaction
- Oversee client facing teams to ensure the seamless execution of onboarding, service delivery and client support
- Mentor and develop team members, providing guidance and support for their professional growth while fostering a collaborative and high-performing team environment
- Drive for continuous improvement in operational efficiency of the department and across the broader organization
- Use strong presentation and communication skills to report findings and recommendations to Leadership and business leadership teams
- Lead operational projects from inception through execution
PRE-REQUISITES:
- Education: Bachelor’s degree or equivalent experience
- Experience: 8 years of relevant experience, with at least 5 years in a leadership role, preferable in the technology industry
- Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions
- Excellent communication skills, capable of influencing and guiding senior executives, as well as mentoring teams
- Experience leading client-facing teams with a focus on delivering exceptional service
- Proven commitment to continuous improvement within the workplace
- Demonstrated ability to work collaboratively with stakeholders across different functions, including Sales, Finance, Product and Technology teams
- Experience with customer support technologies, including CRM systems, ticketing platforms and AI-driven support tools preferred
Requirements:
- We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 2 days of working from home per week (3 days working in office). This role is based out of our global Headquarters in Solon, OH.
We’re obsessed with making this the best job you’ve ever had!
We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:
- Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
- Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
- Invest in our competitive 401k plan and help set you up for your future
- Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
- Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 15 hours of ‘Flexi’ time a year
- Further your professional development and growth with our generous Tuition Reimbursement offerings
- Enjoy the flexibility of working from anywhere in the world for two weeks out of the year
At MRI,
our company culture
is more than a talking point – it’s what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the best fit for your next career move!MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.
Amazing growth takes amazing employees. Are you up to the challenge?
MRI Software is an Equal Opportunity Employer. Regardless of your race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, veteran status, you are welcome here.
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.
MRI Software is an Equal Opportunity Employer. Regardless of your race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, veteran status, you are welcome here.
MRI Software is an Equal Opportunity Employer. Regardless of your race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, veteran status, you are welcome here.
Environmental Conditions
This person will work predominantly in an office type environment.
Physical Demands
While performing the duties of this job, the employee is regularly required to sit up to 8 or more hours a day. The employee is frequently required to see, hear and speak. The employee may be required to work at a computer work station for more than 5 hours a day.
Mental Demands
Reading, studying focused listening, auditing, inspecting, proofreading, and evaluating required. Ability to give, receive, and analyze information and prepare written materials. Ability to communicate effectively (verbal and written); interpret policy, procedures, and data.
This person will work predominantly in an office type environment.
Physical Demands
While performing the duties of this job, the employee is regularly required to sit up to 8 or more hours a day. The employee is frequently required to see, hear and speak. The employee may be required to work at a computer work station for more than 5 hours a day.
Mental Demands
Reading, studying focused listening, auditing, inspecting, proofreading, and evaluating required. Ability to give, receive, and analyze information and prepare written materials. Ability to communicate effectively (verbal and written); interpret policy, procedures, and data.
