What are the responsibilities and job description for the Customer Service Representative position at MS Department of Wildlife, Fisheries, and Parks?
Customer Service Representative
Position Description:
Customer service work involving licensing and registration activities in a state agency. Applicants are expected to perform a variety of administrative and customer service duties related to hunting, fishing, and specialized licenses and boat registration and titling. Work involves considerable public contact and is performed in accordance with established regulations, procedures, and administrative directors. Work consist of assisting the public with purchasing and renewing hunting, fishing, specialized licenses and boat registrations and titles in person and over the phone. Auditing data, forms, accounts/sales transaction and test for compliance. Assisting in compiling investigative reports for agency accountability and administration. Compiling and maintaining daily and fiscal records of various transactions. Performing routine data entry and other supporting activities including creating, scanning, sorting, copying, distributing, and/or filing documents. Verifying deposits of money received for license and registration fees and balances of transactions. Processing public request for hunting, fishing and boating information and documents.
Duties:
- Provide exceptional customer service to clients via phone, in person, and email
- Answer customer inquiries and resolve issues in a timely and professional manner
- Maintain accurate and detailed customer records in the database
- Analyze customer data to identify trends and opportunities for improvement
- Process orders, returns, and exchanges efficiently and accurately
- Collaborate with other team members to ensure customer satisfaction
- Follow company policies and procedures to deliver consistent service
Skills:
- Excellent phone etiquette and communication skills
- Proficient in data entry and navigating computer systems
- Ability to analyze customer needs and provide appropriate solutions
- Outstanding problem-solving skills to address customer concerns
- Patience, empathy, and a positive attitude towards customers
Join our team as a Customer Service Representative! We are seeking individuals who have excellent phone etiquette. As a Customer Service Representative, you will be responsible for providing exceptional service to our valued customers. This is an exciting opportunity to join a dynamic team and make a positive impact on our customers' experience.
Benefits:
- Opportunities for career growth within the agency
- Health insurance benefits available
If you have excellent communication skills, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you! Apply now to join our team as a Customer Service Representative.
Job Types: Full-time, Contract
Benefits:
- Health insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
