What are the responsibilities and job description for the Front Desk Receptionist/Switchboard Operator position at MS Department of Wildlife, Fisheries, and Parks?
Front Desk Receptionist/Switchboard Operator
Position Description:
Acts as a switchboard operator and receptionist. Work involves considerable public contact and is performed in accordance with established regulations, procedures, and administrative directors. Work consists of assisting the public and working efficiently with frequent interruptions. Direct visitors to the appropriate offices in a professional and courteous manner. Gives information to callers and/or transfers calls to appropriate departments. Performs clerical and typing duties. Work cooperatively and courteously with supervisor and co-workers. Maintain various files. Maintain a professional atmosphere in the reception lobby. Assist other departments as needed. Operate a variety of office equipment including a computer, fax machine and copier. Must have acceptable telephone etiquette, oral and written communication skills, interpersonal skills using tact, patience, and courtesy. Must follow health regulations and safe working methods and procedures.
Duties:
- Provide exceptional customer service to clients via phone, in person, and email
- Answer customer inquiries and resolve issues in a timely and professional manner
Skills:
- Excellent phone etiquette and communication skills
- Proficient in data entry and navigating computer systems
- Ability to analyze customer needs and provide appropriate solutions
- Outstanding problem-solving skills to address customer concerns
- Patience, empathy, and a positive attitude towards customers
Join our team as a Front Desk Receptionist/Switchboard Operator! We are seeking individuals who have excellent phone etiquette. As a Front Desk Receptionist/Switchboard Operator, you will be responsible for providing exceptional service to our valued customers. This is an exciting opportunity to join a dynamic team and make a positive impact on our customers' experience.
Benefits:
- Opportunities for career growth within the agency
- Health insurance benefits available
If you have excellent communication skills, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you! Apply now to join our team as a Front Desk Receptionist/Switchboard Operator.
Job Types: Full-time, Contract
Benefits:
- Health insurance
Physical Setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
