What are the responsibilities and job description for the Front Desk Clerk position at MS Foods?
Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional service to our guests. As the first point of contact, you will play a crucial role in creating a welcoming atmosphere and ensuring guest satisfaction. This position requires strong communication skills, attention to detail, and a passion for hospitality.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently while ensuring accuracy in guest information.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Maintain the front desk area, ensuring it is clean, organized, and welcoming at all times.
- Process reservations and manage room assignments using hotel management software.
- Address guest complaints or concerns promptly and professionally to ensure a positive experience.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals.
- Utilize phone systems effectively to manage incoming calls and assist guests as needed.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Requirements
- Previous experience in customer service or hospitality management is preferred.
- Familiarity with hotel management software is a plus.
- Strong communication skills with an emphasis on guest relations and services.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- A friendly and approachable demeanor with a commitment to providing excellent customer service.
- Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
- Knowledge of resort or hotel operations is beneficial but not required.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $10.00 - $11.00 per hour
Schedule:
- 10 hour shift
- 8 hour shift
Work Location: In person
Salary : $10 - $11