What are the responsibilities and job description for the Front Desk Clerk position at Sugar Creek Inn & Suites?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will possess strong customer service skills and a passion for hospitality, ensuring that every guest has a memorable experience from check-in to check-out. This role requires excellent communication abilities, attention to detail, and a proactive approach to problem-solving.
Responsibilities
- Greet guests warmly upon arrival and assist with the check-in process.
- Manage reservations and provide information about the hotel’s amenities and services.
- Handle guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain accurate records of guest information and transactions using hotel management software.
- Process payments and perform night audit duties as required.
- Answer phone calls with professionalism, providing information or transferring calls as needed.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a welcoming atmosphere.
Qualifications
- Previous experience in customer service or hospitality is preferred.
- Knowledge of hotel management systems is a plus.
- Strong phone etiquette and communication skills are essential.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Excellent guest relations skills with a focus on providing outstanding service.
- Basic understanding of night audit processes is advantageous but not required.
- A positive attitude, strong work ethic, and ability to work well in a team environment.
Join us in creating unforgettable experiences for our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $13.00 - $13.50 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- Night shift
- Overnight shift
Ability to Commute:
- Hinton, OK 73047 (Required)
Ability to Relocate:
- Hinton, OK 73047: Relocate before starting work (Preferred)
Work Location: In person
Salary : $13 - $14