Office Manager

Job Summary:

We are seeking a highly organized and customer-focused Office Manager to oversee front desk operations in our dynamic SaaS company. This role is essential in ensuring smooth office operations, providing excellent client and visitor experiences, and supporting internal teams with administrative and operational tasks. The ideal candidate is tech-savvy, detail-oriented, and excels at multitasking in a fast-paced environment.

Key Responsibilities:

Front Desk & Office Management

• Manage front desk operations, including greeting guests, handling inquiries, and directing visitors.
• Maintain office security by following safety procedures and controlling access (monitoring logbooks, issuing visitor badges, etc.).
• Oversee cleanliness and organization of the reception area, conference rooms, and common spaces.

Administrative Support

• Assist with scheduling meetings, coordinating travel arrangements, and handling correspondence.
• Maintain office supplies, manage inventory, and liaise with vendors and service providers.
• Process incoming and outgoing mail, packages, and shipments.

Customer & Employee Experience

• Provide a welcoming and professional experience for clients, partners, and employees.
• Support HR and Operations in organizing company events, team-building activities, and onboarding new hires.
• Assist employees with IT and SaaS tool-related inquiries by coordinating with the IT team.

Technology & SaaS Support

• Utilize and manage front-office software tools, including CRM, visitor management, and communication platforms.
• Troubleshoot minor tech issues related to office systems and escalate as needed.
• Assist in updating internal documentation related to office processes and best practices.

Requirements:

• Experience: 2 years in front desk, administrative, or office management roles, preferably in a SaaS or tech environment.
• Technical Skills: Familiarity with office management software, SaaS tools, and communication platforms (e.g., Slack, Zoom, Microsoft 365, Google Workspace).
• Soft Skills: Excellent communication, problem-solving, and organizational skills.
• Customer Service: Strong ability to interact professionally with clients, vendors, and team members.
• Adaptability: Ability to work in a fast-paced, dynamic environment with changing priorities.

Preferred Qualifications:

• Experience working in a SaaS or startup environment.
• Basic knowledge of IT troubleshooting and software integrations.
• Exposure to CRM and project management tools (e.g., Salesforce, Asana, Trello).