IT Support Intern

Summary:

Responsible for assisting in the day-to-day information technology (IT) operations. Provide technical assistance and support related to computer systems by answering users' questions and resolving issues in a timely and professional manner. Assist in the areas of installation and configuration of computer hardware/software, Microsoft 365/Azure administration and cybersecurity.

Responsibilities:

• Provide help desk support and specialized technical assistance to system users, escalating issues as necessary
• Answer IT questions/calls/emails and directs inquiries to appropriate staff as required
• Assist with system support such as user account creation, installation and maintenance of network printers, management of disk space, software updates, etc
• Assist with administering IT onboarding of new employees, including collecting requirements, setup, and deployment of hardware and software
• Assist with the setup of new computers
• Assist with installation and configuration of computer software
• Provide audio-visual technology setup for events.
• Maintain confidentiality, integrity and availability of the information being processed, stored, or accessed by the network
• Support and maintain company data and technological infrastructure as directed
• Maintain inventory of IT assets such as laptops, monitors, network equipment, printers, etc
• Performs other related duties as assigned
  
  

Education/Experience:

• High School Diploma or its equivalent
• Basic knowledge of Windows operating systems (Windows 10/11 preferred)
• Basic knowledge of common desktop applications (e.g. Microsoft Office, Teams, web browsers)
• Basic knowledge of networking concepts (e.g. TCP/IP, DNS, DHCP)
• Basic knowledge of mobile device operating systems (iOS, Android)
• Familiarity with cybersecurity and data privacy principles
• Familiarity with IT support concepts, such as troubleshooting hardware (PCs, printers) and software issues
  
  

Additional Skills:

• Strong desire to learn Windows administration tools
• Ability to work independently and collaboratively in a team environment
• Critical thinking and problem-solving skills and a willingness to learn through hands-on tasks
• Conflict-resolution skills
• Ability to follow oral and written instructions
• Excellent communication skills, both verbal and written, to assist users and document work
  
  

Learning Opportunities:

• Gain practical IT support and Windows sysadmin experience in a professional setting
• Work with enterprise tools like Intune and Azure
• Develop troubleshooting and customer service skills while supporting real-world users
• Receive mentorship from experienced IT professionals and exposure to IT project workflows
  
  

Benefits:

All eligible employees enjoy an excellent benefits package, including medical/dental/vision insurance, short/long-term disability, life insurance, 401(k), paid time off including holidays, and tuition reimbursement.

EEO Statement:

MSTI is an equal-opportunity employer. All qualified candidates, including individuals with disabilities and protected veterans, are encouraged to apply. MSTI is an E-Verify employer. If you have difficulty using the online application system or need an accommodation to apply due to a disability, please email: HR@mstechnology.com.

EEO Employer/Vet/Disabled

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