First Responder Sales Manager - Globe

Overview

We are a technology company that aims to help people return home safely from their worksites by building smart safety systems. We have a hyper focused safety culture that puts our customers and our employee safety first. As a company, we aim for stable and sustained business growth and this strategy has supported our growth. We hire carefully to ensure our growth strategy as well as culture fit and value each hire tremendously. We hugely value learning and continuous improvement and believe strongly in furthering the careers of all our employees. We recognize that our careers can take us in different directions, and we value retention by recognizing and even encouraging this diverse career growth. Being a global organization, we are well positioned to have varied opportunities within the organization to support growth in different directions. Our compensation and benefits packages are competitive.

MSA is an organization that respects boundaries, encourages people to unplug and recharge, and prioritizes the well-being of everyone on the team, all while sustaining reasonable growth and remaining committed to our meaningful mission.

Responsibilities

Description of duties and responsibilities:

• Increase sales of MSA’s fire service products, including turnout gear and boots, primarily focusing on targeted business development accounts.
• A high emphasis will be placed on converting customers to Globe turnout gear.
• Assist in efficiently coordinating, planning, and leading Globe's efforts in converting strategic fire departments. Ensure corporate support for large city opportunities by promoting cooperation and collaboration between sales and marketing, bid preparation, and proposal development.
• Coordinate with Regional Sales Development Managers and First Responder Sales Managers to develop and implement account strategies and action plans for strategic customers to achieve maximum sales volume and market share gain.
• Maintain active working relationships with identified existing large end-users and focus on developing and closing opportunities at target accounts with special emphasis on competitive conversions.
• Collaborate with full-line First Responder Sales Managers to increase their product knowledge, presentation skills, and general acumen for selling and promoting turnout gear and boots.
• Use Salesforce to document customer activities and visits and provide commentary on new business opportunities.
• Provide effective monthly updates and details on target account activity for all assigned strategic accounts.
• Report trends and competitive activity in the marketplace that could potentially affect Globe’s market share.
• Solicit, expand, and maintain excellent relationships with the supplier base and market influencers to leverage key access in larger target departments.
• Effectively communicate (VOC) feedback into our new product development process and to other stakeholders.
• Willingness to travel 40-50% overnight within Canada.

Qualifications

Special knowledge, skills and abilities required:

• Excellent communication (including written and verbal technical and non-technical), interpersonal and management skills.
• Demonstrated success with strategy development, applying a strong understanding of go-to-market initiatives.
• Proven track record of understanding customer needs and developing solutions to assure customer satisfaction within the fire service market.
• Excellent computer skills including MS Word, Excel, PowerPoint.
• Proven ability to guide, mentor and motivate others, including distributors within the fire service market gear.
• Proven planning and organizational skills through a CRM platform.
• Proven ability to grasp technical product knowledge.
• Experience with social media for communication purposes.
• Ability to work independently and complete tasks with little supervision.
• Significant experience in building and managing relationships with key members and influencers within the fire service to drive sales growth and profitability.
• Proven ability to organize and present products and demonstrations to large groups.
• Demonstrated attention to detail, analytical skills, and strong negotiation skills.
• Demonstrated capabilities of exceeding sales and profitability goals, with a general understanding of business financials.

Education and experience required:

• Bachelor’s Degree in a related field or equivalent (4 years of relevant work experience may be substituted for a bachelor’s degree).
• 5 years’ sales experience.
• Experience managing fire service market distributors.

Preferred:

• 5 years’ sales experience in turnout gear sales.

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